Smashburger — Restaurant in Dillon

Such a poor experience that goes along with many others whom also posted reviews. This location is very slow and had little to no customers inside when I visited. I ordered my selections online and showed up 20 minutes later to pick up my order. Once I showed up they said it was being finished and they would have it right out. After 10 minutes I asked what was going on and they said it wasn’t done. I waited I total of 25 minutes at the store and overall, a total of 50 minutes from order to pick up.

During my waiting, the place wasn’t busy what so ever. Roughly 10 customers had walked in and the employee at the register kept telling people it was at least a 30 minute wait to receive food, because “of issues in the back”. The next customer he told they were “out and low on food” so things are taking longer due to “prepping issues”, such an odd place that won’t get my business again.

After I received my order and left, I called and asked for a manager. While waiting to speak with one, they didn’t even put me on hold and began talking to the manager about me “the customer” and saying tasteless comments while setting the phone on the counter. Just like the lack of caring for customers in store and prepping of food in under 45 minutes, the manager didn’t care at all, didn’t even apologize and was full of excuses. If you can, spend your money elsewhere. You’ll be...

I came here about a month ago. the kid behind the counter was nice enough but didn’t seem to be very knowledgeable about the menu at all. Which is okay he seemed new. The real issue was the manager or lead that was working that day. I can’t remember his name but he was incredibly rude. When me and my partner went to enter they were cleaning the area right in front of the doors and after a minute or two we politely asked if there was another way into the establishment. He rudely said “you guys are just to gonna have to wait”. After we got in I asked the gentleman running the counter a few questions about gluten-free options since I have a gluten allergy, the guy running the counter relayed these questions to the manager and he was extremely rude about it. Once we ordered our food, it was very bare bones, they forgot the lettuce and tomato on my burger as well as the bacon, and in general the food just wasn’t very good at all. My partner got the wings and they were pretty disgusting according to her. We also both felt pretty sick not long after eating there. The only good experience was the shake I got and the gentleman running the counter was nice. I will never be coming here again, do...

REVIEW UPDATE 1 star review up to 3 stars. I was contacted by the regional manager of smash burger after reporting my issues at their Dillon, CO store. They apologized for the incident and sent me a free entree to show their sorrow over it. They stated that they are working with the team to correct the problem. 3 stars because they didn’t just let it sit. They were proactive in replying to my feedback (even over the weekend).

ORIGINAL REVIEW Ordered online. Bad service. Order wrong Went into the store and waited for 20 minutes while other customers were served and left with their food before I went up the the register and asked where our food was. The employee getting the orders together what I needed I said we’ve been waiting for our online order for 20 minutes. He was very curt through our interaction and after he handed me the bag on the counter he turned away to go do something else I called out excuse me. “What do you want now...” you didn’t get us our drinks.

No apology for the wait, no let me get you a drink on us to make it right just a turned back.

As we were driving away I bite into my avocado bacon burger to find no...