Starbucks — Restaurant in Draper

I've never written a review about Starbucks but i feel like this location deserves a shoutout. This Starbucks is really close to where I live so I'll come here to work sometimes and the staff here is wonderful. Since I'm usually sitting here for a while, I watch the staff throughout the day (which sounds stalkery but hard to avoid haha). They're always so positive throughout the entire day. I don't think I've ever seen a customer walk in without a chorus of staff members greeting them with a smile. They're all so sweet, professional, and great at engaging in conversation with costumers. I've also noticed they remember a lot of their regulars, greet them by name, and ask them about specific things going on in their life. There's one costumer that comes in with his Husky and they always say hi to the Husky by name and give her a pup cup. They're also so on top of it with cleaning. Constantly wiping down the counter tops, tables, and floors. A kid spilled their hot chocolate by accident and a staff member was there to clean it in literally 30 seconds and one of the baristas immediately got them a new hot chocolate, no questions asked. You can tell the staff here genuinely cares about their customers and the ambiance is always great. Hoping the staff here gets treated well by the company and this review gets them a shoutout because...

I usually love this location, however, my experience today has left a bitter taste. I ordered a venti honey citrus mint tea & a short hot chocolate. We paid for the hot chocolate but I used my rewards for the tea. Not uncommon, something a do often. However, today I received the hot chocolate but instead of the tea I received a venti black coffee. As I was already at work when I noticed the mix-up, I decided just to call and see about getting a refund of my rewards on the difference of the drink. First time I called, it rang & rang before someone picked up and hung up the phone..... I figured it was just an accident, so I called back. After ringing for some time, a young lady answered & informed me that they couldn't do anything about the rewards but if I brought the wrong drink back, they would make me the correct teas.... I told her that wasn't possible as I was already at work - her response was that in that case they wouldn't be able to do anything.... No apology & no resolution. Very...

The drive through speaker is pretty bad at this location. I ordered a trenta size drink and somehow they heard Macha. They did confirm, but I couldn't understand what they were saying, so I just said "yes, trenta" and hoped my drink would be correct. I then went to the window and saw the green drink and told them it was wrong. They then argued, "No, you said you wanted macha". I told them, "No, I said I wanted the largest size. I'm sorry if you didn't hear me." They then rolled their eyes at me and without a word, shut the window. A few minutes later, I was handed the correct drink but it was filled nearly to the top with ice. I didn't want to say anything again, because I could tell that they were already irritated that they had to remake the drink. So, I paid nearly $6 for a cup of ice with a little bit of fruit juice. I love Starbucks, but I will probably not be going back to...