Dunkin' — Restaurant in Elkhart

I used to go for my coffee here at least 3 time per week btw $8 dollars drink. It seems like the franchise have a new owner and workers, i order my pickup "less ice" every time, and my cup had 3/4 of ice, so respectfully i asked the employee to fix it which he did but not without letting me know his opinion about what he considered "less ice", he went to the back and literally pulled the ice of my cup and gave me a drink that wasn't even full any more, he handled this drink that was missing a ton of coffe scramble and mix (gross looking with weep cream all over). I asked him why i was missing so much product and he and the coworker lady started to give me a peace of their mind and passive-aggressive "educating me" about a drink that I've been ordering for months before the "new owner" giving a buch of excuses about the new owner and how they were gonna extra charge me if i wanted my coffee full and trying to tell me that if they fill my cup it wasn't gonna taste right becuse the new owner told them so. After they both let me have it just for asking 1 question he offered to remake the drink, close the window and they both started talking laud their own language while they both were giving unfriendly looks, it really make me fill uncomfortable and unwelcome. Then he finally gave me my drink and again my new drink wasn't full.... less ice but not quite full. I've worked in customer service for years so I've beenb on the other side dealing with mean people, and i would never fell entitled to being rude with anyone that is offering a service. Clearly the new owner is trying to save money on food cost by selling me a cup of ice for $8, also on the side of the cup has marks to show the amount of ice (ez ice/regular) with little cubes of ice pictured and the worker have the audacity to tell me that those cubes of ice with lines pictured in the cup are the measurements...

I hardly ever go to Dunking Donuts, I’m not a sweet type of person, plus EVERY TIME I go to this particular one on Pike St Goshen, they’re out of something, and this day they were out of a specialty donut I wanted to try. I instead asked for a mixture of 10 piece donut holes, when I checked my bag it was only (2) types of donut holes in the bag, so I called the store and several times the line was picked up but them it would immediately drop, I called about 6-7 times and then I just headed back to the store. I went back through drive and asked the male about my order and why didn’t he state that there were only (2) types of donut holes left? As the selections weren’t my favorite, he played incoherent, so I just went inside the store and explained to him why and what and decided to get (2) whole donuts in place of the donut holes. This male put my donuts in the bad icing side down with no paper to separate them, no paper or care at all, just donut and bag. When I got home, I was like “REALLY!!” It just took my whole sweet tooth away and I didn’t even want them anymore. One thing about these chain restaurants is that the people they hire aren’t the best at customer service. They’ll give you whatever without any explanation. I mean if that’s the way they roll, that’s the way they’ll treat you! So ummm never again! Rise N Roll or even Martin’s & Kroger donuts will be better than this. But Dunking can dunk their donuts in the trash slammed by Kobe, LeBron, and Jordan! I...

Used to love this place and never had a problem with it. But their new staff sucks. Ordered food through drive through, took FOREVER to give me my food even though I was at the window. They were quick to take my money though as soon as I pulled up. Literally waited for 25 minutes! Never been at a drive through for so long. All I could hear was staff laughing and joking around not even doing their job. I looked inside the window their was NOBODY in the kitchen making orders. Even though their was a long line of cars. That is ridiculous! At last when I was getting impatient I finally got my food. The guy apologized for the wait when he gave me my food I was so mad that I didn’t even look at him and just took my order. I would have understood if I actually saw them doing their job and not just slacking. To make matters worst none of my sandwiches came with an egg inside. Just the meat, cheese and bread. So disappointed never going...