Starbucks — Restaurant in Ellensburg

I go to starbucks almost every day for my husband and myself .I have an app on my phone. I've been to this one 3 times in the last 3 months. I usually go to the college one but I shop at Fred's so I would like to be able to get my coffee there . I haven't liked this starbucks ever .They haven't been consistant on the way they make it. I get a quad Carmel mach.with only 1 pump of the carmel in it (Grande) my husband gets the same except a venti and he gets all the shots of Carmel .This starbucks constantly taste bad .Today I got one because I had shopping to do and my husband wasn't with me .So I only got mine thinking I'm going to try it here one more time. Well not only did it taste bad but the service was bad .I was the 2nd one in line and I asked the girl if she was the only one working cuz there were allot more people coming behind me. I saw another employee off to the right texting on her phone hoping she could hear me so she could start the order of the person in front of me. She said no .I said well is she on brake? She said no and continued to write my order on the cup . The other lady just kept texting on her phone .So I went over to where I was going to get my drink. The girl that took my order told the customer behind me she would be right with them and she went and started making orders .Finally the other lady came over to take orders .I was watching her and the other girl who was making the orders .The girl making the orders was working her butt off. She was getting others orders that were easy like reg coffee or waters as well as try to make the special orders. I waited about 20 min. For my 1 coffee .The other lady was taking orders. There were allot of people by then. That is nothing new at the other starbucks that I go to by the college .But the girl taking orders usually gets the baked goods, waters, reg coffee, or even helps start fraps. I got my coffee and went to the front of Fred's cuz I wanted to complain about the one girl that was texting on her phone .I mean after she would take an order she would turn around and text on her phone instead of helping .Other people waiting were even complaining at this point. I asked to talk to starbucks manager .The girl called her .She was taking so long so she called another manager .I asked the manager if he was with Starbucks .He said he was over the manager of Starbucks .So I started to tell him about the lazy girl and was almost done and she came up to us and low and behold she was the Starbucks manager!!! I couldn't believe it. I never hardly complain just because it takes time to complain and I am busy. But this has happened with the same girl 3 times already .To find out she is the manager was a shock to say the least .I will never go to...

Friendly & fast service… sometimes. I’ve recently had a barista that’s not a fan of her job or something? She always looks cranky. I was in recently & in a rush because I had a cab coming. She decided to make my drink after the customer’s drink behind me. I was a little shocked & pressed for time. Once the drink was handed to me, it was overflowing. {Frappuccino} & when I put the lid on it made a huge mess that I felt obligated to clean up as I’m looking at the cab outside the window & barista was on to a new drink order. Get in the cab after waiting over 10 minutes for my drink, taste my drink, it had zero flavor. I tried to pass it off to my 18 year old daughter- she loves Starbucks- she said it was a hard pass as well because it had no flavor. This is definitely not the first time that this has happened at this particular Starbucks & they don’t quite follow the recipe rules that Starbucks have & you sometimes get a bad drink. I’m not afraid to say something but this time was in a hurry. These drinks aren’t exactly cheap so it’s nice to have them made right like I’m used to over on the other side of the mountains where drink recipes are strict. The rest of the baristas are always kind & friendly & mostly will go out of their way for you. I also think that this is the best store to get new inventory. I have always been able to find the best tumblers here & others items like my new keychain. They seem to replenish inventory quickly. Overall this is a good Starbucks but it would be nice if recipes were followed to a T as expected by Starbucks… even if it takes a minute or two extra of the...

I love this starbucks! The baristas are great and all deserve to be treated well. They remember my order and always make it right, something the store on canyon can't even do right. I don't know the names of all of the baristas, but I do remember Taj, Dan, and Shelby, and they're all great. However, Fred Meyer DOES need to address how it's other employees treat the baristas at starbucks. I've seen several fred meyers employees treat the Starbucks workers like absolute garbage, and that's incredibly disappointing. You can't help the rude customers, but the rude employees do need to be handled as that reflects badly...