Palace Korean bar & grill — Restaurant in Federal Way

Palace in federal way has always been one of my favorite places to get kbbq. Sometimes we would even come 2-3 times a week just cause we like it so much. But our visit on Nov 4th, 2024, really ruined our long standing good impression of this place. We arrived at around 8:03pm, we had noticed the parking only occupied a few cars, so we had asked if they were still receiving guests, in which they said they are. We were seated, and weird colored liquid dripped on my girlfriend, one of the older server ladies told us its “just water” “just water” and walked away without offering us napkins or even checking if the liquid will stop dripping on us or our food. Then our order was wrong and was not corrected until we had to call for a different server(also an older lady). After just barely enjoying our meal for 10mins, at 8:28pm, one of the ladies told us it is last call for sides. Which is odd, because all the times we dines here, we never had to do last call this early. On top of that, the menu also indicates sides are available until 9pm. We complied and ordered how much we usually eat whenever we come dine in for the rest of our meal.(4 corn cheese) To which the ladies would give us attitude and vibes like they are not happy with that. On this note, we actually come here mostly for the sides than for the meat. Everytime, we would eat more sides than meat anyways. (To those who think its excessive to order 4 corn cheese for the rest of our meal lol). After rudely dropping off our sides and said “no more corn cheese ok”, we never saw anyone again. No one came to ask if we wanted more meat, or refilled our drinks, or checked on us, there were only 2 tables in the store at this time. Once we got another plate of cow tongue ordered, we wanted to get our grilled changed. Even as smoke was filling the air, nobody came. I had to come up to the back to ask someone to come change the grill. And, still, no one came after being asked the first time. (First attached pic is of our grill). After waiting for another 10-15mins with no one, i went again to ask for a grill change. (Second pic is how bad our grill got). But worst of all, once the grill is changed, and we thought we could finally eat, i dumped the plate of cow tongue thats been sitting untouched on our table on the grill, and we found hair in the meat lol. At this point, all appetite was lost, and we just wanted to get out of there. To which we ALSO had to go find someone to get checked out. When i told them about the hair, the lady gave no response or apology whatsoever. We left at around 9:10-9:15pm. To which their closing time is 10pm. Honestly, if they were planning to treat us like this and not let us enjoy our AYCE meal like their paying price entitles us to. Why take us in? I would have preferred them to just turn us away and tell us they were closing early, so our impression of one of our favorite places doesn’t get...

I came in for my mother's birthday today. Bought two Groupon deals, one for me and one gifted to my mother. And as I was still eating and grilling my food an older lady that is a server there comes with the bill and places it on my table... ( I was going to order another drink and steamed dumplings), but when she did that, I felt as if she was trying to hurry up our table. Which was odd because the restaurant was empty basically, and this was during lunch hour. I was never seen again for another drink or for eating utensils. The server came back and simply placed a bill on the table again while I was still eating and grilling my food. When I told her I have 2 gift cards for 50$ it became a problem. She left my table and got on the phone and returned to my table while I still never asked for the bill and asked me for the coupon which I again repeatedly told her it's not a coupon but rather a gift card, with her manager on the phone. I spoke to him through the phone and he responded they only accept the coupon per person again, I said " it's not a coupon it's a gift card purchase from Groupon and it should be honored." He responded with, that they only can honor one a day and that is posible but that wasn't in the fine line through Groupon and again I gifted my mother a voucher... and I was denied being able to use them both although it was for two different people. The manage on the phone sounded very distressed and told me he can only accept one a day from a group on order which is ridiculous because that's what I was doing. I was using mine. And wanted ti use the one gifted to my mother. Won't ever...

My lunch at Palace Korean Bar and Grill was an exceptional experience, particularly as someone who lived in Korea for three years. The authenticity of the restaurant is impressive, right down to the "call for service bells" on the tables, a feature that's quintessentially Korean.

The highlight of my visit was the opportunity to meet the owner, whose warmth and friendliness added a personal touch to the meal. For my dishes, I chose the brisket, pork belly, and blood sausage. The quality of the meat was outstanding - fresh, flavorful, and prepared with care!

Another standout aspect was the banchan. These Korean side dishes were not only abundant but also remarkably delicious, offering a variety of tastes and textures that perfectly complemented the main courses.

The service at Palace Korean Bar and Grill was also noteworthy. It was quick, efficient, and carried out with a level of professionalism that made our dining experience seamless and enjoyable. For those who have had different experiences with service times, I suggest utilizing the innovative bell system for prompt assistance. This feature not only adds to the authentic Korean dining experience but also ensures prompt attention from the staff.

In conclusion, Palace Korean Bar and Grill is a must-visit for anyone craving authentic Korean cuisine. Their commitment to quality, from the food to the overall dining experience, truly sets them apart. I wholeheartedly give them five stars and recommend this place to both Korean food enthusiasts and...