Ewa's Thai Cuisine, LLC — Restaurant in Flagstaff

I absolutely DO NOT recommend this place for dining or especially for the awful service. They also committed what appears to be fraud on my charge and changed the tip amount to higher than what I actually left!! Thank goodness I kept my receipt!! God knows how long they've been scamming people!!! Keep an eye out good people. Check your cc statements and always keep the receipt to any place where you leave a tip that is written. We went in there and literally waited over 1 hour for 2 dishes. If I had to do over again knowing what I know now I would have left her $0!!! Changing the tip amount on a receipt is illegal im pretty sure. I will be contacting the manager/owner about this. The name on my receipt is JAZMYN. There are plenty of restaurants in the area, especially Thai. We made the mistake of coming here. The food wasn't awful but it definitely was not good or authentic Thai food. Poor guy in the kitchen was cooking for the entire restaurant it seems. The waitress avoided eye contact the entire time because we were starting to wonder what the heck was going on. A soup and pad thai can't possibly take that long. They are severely understaffed. If you are hungry and expect to eat this is definitely NOT the place. Trust me, go check out the other restaurants in the neighborhood that are operating in a real business manner and not employing scammers. If the owner is reading this you need to take a closer look at the receipts and check...

UPDATE: I contacted the restaurant and told them what happened. I got a very quick response with an apology (NOT an excuse) and a gift card. The food for the most part was really good and I appreciate the owner taking responsibility for an off night. So, I've changed my rating to a 4 star and do plan to go back!

We arrived on a night when not many people were in the restaurant. It took a long time to get water and even longer to order drinks. When we finally were able to order food they were out of a main ingredient so we had to rethink our orders. Appetizers took over 30 minutes to arrive. My son who is 8 years old was getting very tired and scarfed down the apps and was doing his best to behave. After about 45 minutes of mostly being ignored we asked how much longer for our food? We were told it would be 10 minutes and when I said that was too long they managed to start bringing our food, one dish at a time. It took about 15 minutes for the last dish to arrive. The food was mostly good , though my son's chicken was really overlooked. One of the servers told us it took so long because they had to cook to go orders in between each in house order and they had "like 10 to go orders". I think that's lame to make in house customers wait, but at least let your seated customers know it is going to take a really long time for food if that's what you are doing.

No discount, not even a free soda....

We went here about a week ago. Service was poor. Waiter sat us and went to grab our waters and immediately asked what we wanted to eat. It had been maybe a minute since sitting down and she was annoyed that we asked her for more time. She then spent a good chunk of time sitting with her friends who were dining in the restaurant. She often would walk away as she was talking and was not at all friendly nor inviting. We had food to take home and my partner who had a lot of pad Thai left over asked for some boxes. Waitress comes back and goes “you probably need two” and still gave us one. When my partner asked for another box, she was annoyed at us again, and brought the second box she told us we would need. We observed her serving other tables who had people who weren’t as young and they definitely got better treatment. Maybe she assumed we were young and wouldn’t tip. We always tip 20% or more so it is disappointing for us to experience this. Food was good, a bit greasy and the shrimp were tough from being over cooked. I wouldn’t spend $50 here again for the level of service. But hey maybe that’s just...