Jimmy John's — Restaurant in Fort Worth

I visited this store yesterday, and I had never had Jimmy John’s before. I went to the counter, was greeted immediately by a very pleasant young lady, and I told her that everything on the menu looked good and what did she suggest. She told me her favorite, so I ordered seres it. The 1st man in the sandwich-making chain told me to make it a meal. I didn’t want chips or a drink, so I said just the sandwich please. The kind young lady told him that she had suggested which sandwich to me, and she had offered me the meal option. I thanked her. The 1st chain sandwich making man RAISED his voice at me telling me I’d made a bad decision not getting the meal. I went to pay, and the card I tried to use had been compromised a couple of weeks earlier and the replacement was declined. No big deal as I had another card. The same man RAISED his voice that because I didn’t TIP I was timed out. Tip? I ordered at the counter then picked up my food at the counter. I used my backup card, didn’t tip, and the SAME guy RAISED HIS VOICE AGAIN that I DIDNT TIP. Everyone in the store now knows too much about me. I almost didn’t eat the sandwich because I was wondering if the man had done something to my food. I didn’t know one way or the other, but the sandwich was good. Everyone else was nice, professional, and efficient. However, on a lunch break from jury duty I wasn’t expecting to be humiliated in Jimmy John’s by a loud-mouthed and angry man. I’m done with thisJimmy John’s, as I’m not going to be called out for not tipping (twice) in front of the entire store. The man obviously has anger issues and I don’t want him touching my food or RAISING HIS VOICE...

I ordered inside the store. My order taker, Michael, was incredibly kind and patient. I think he was a bit new, because he stopped the young lady behind the sandwich making area and asked her a question and I was completely shocked at her behavior. I want to say her name might have been Jordan? She never smiled. She looked so annoyed that she had to stop what she was doing to help Michael (and me, the customer) she then copped an actual attitude when explaining to michael what to do next. He was asking how he could back up because he accidentally hit the wrong button and she said (with the biggest attitude) “You have to CANCEL IT AND START OVER.” and then roller her eyes and walked away. I am shocked that someone would behave like this towards other coworkers and let alone IN FRONT OF A CUSTOMER. She should not be anywhere near face to face interaction and this is not my first time at this location where she has been extremely rude and uninterested in anything. I understand people have bad days, I myself have been in the service industry for over a decade, but would it kill you to smile in front of a customer even if it’s fake. I commend michael for his patience, his smile, his kindness. Recognize him and the long haired gentleman that made my sandwich, he was also very kind and my sandwich was delicious thanks to him. Please have a conversation with...

If I could give zero stars, I would. All because the service and general common sense is lacking in their delivery service. I am a 7 minute bike ride away, 4 minutes in a car, and I can walk there in about 14 minutes (well within their service area because I have seen people here at The Depot get deliveries here). Then, 40 minutes later I get a call from the driver saying they could not deliver because I was out of their service area (BS). They also did not update the order. The entire time it still showed being prepared. Don't waste your time. Jersey Mikes, which is twice as far away WILL deliver, and they deliver twice as fast. Then they said it will be 1-3 days for a refund, and they hung up on me when I questioned why it took so long to refund when it was their mistake. Absolutely the worst customer service I've ever experienced. If this is corporate owned or a franchise, the owner should know how abysmal their store is operating. I will NEVER.... EVER... order another thing from ANY Jimmy Johns. They are officially...