Cross Mountain Vineyard Tasting Room — Restaurant in Fredericksburg

My husband and I used to love this tasting room, so much so we signed up to be members so we would receive bottles of wine throughout the year and be able to attend their member events. We paid for this membership! After months of being charged repeatedly, not receiving any wine, and several attempts to get in touch with no success we decided to reach out on their instagram, which seemed to be active. I left a comment and question, they deleted it. So I private messaged them saying we wanted to cancel due to the above reasons and that my comment had been deleted!! We finally got in touch and thought the issue had been resolved. Here we are May 2024 (roughly a year from when we originally signed up) and we were charged 3 more times!! Again, we will be reaching out to see why they still have our card info and what we can do to make this stop. This has been incredibly...

I Loved this place last time I visited. This year when I visited the front bar was empty on a Saturday afternoon! I was not greeted by the young girl at the bar. When I started to look over the menu she just stared at me. I told her that I had visited before and typically love the Moscato d'astis. She was very pert, exclaimed that those were not sweet and pointed to a different one on the menu telling me that was the sweetest that they had. I asked another question and got the same type of response. It was not a good experience so I chose to leave before I wasted money on a bad experience. I was really disappointed considering how much I had loved the place last time I had visited. Please make the staff aware that their attitude affects customers experience and...

Disappointed and Dismissed at Cross Mountain vineyard.

I rarely post reviews, but this experience deserves attention—especially from an owner who values customer care.

I visited cross mountain vineyard on main st. recently and was stunned by the lack of basic courtesy. Cindy, the staff member assisting me, was mid-conversation with me about the wine and my bill when she abruptly stopped engaging. I was left standing, unheard, while she turned her attention to other white women who had just walked in—interrupting our transaction without acknowledgment.

I had to walk up to the bar and make a sound with my glass just to be noticed. Even then, I was ignored. The wine wasn’t memorable, but the treatment certainly was—for all the...