Maple Street Biscuit Company — Restaurant in Greenville

A baffling and kafkaesque experience. There is one cashier taking everyone’s order because they don’t want to pay people to serve the food, which means you get to pay full service prices while playing waiter for yourself and having to wait in line for everyone to figure out the menu, a handheld menu only available by the register. If it were not for another customer handing out menus, we would have had to hold up the line while we figured out what we wanted. We were then asked, “what thing would you want an unlimited supply of?” Weird, but whatever. Thankfully, I didn’t choose one of the 5 answers drawn on the chalkboard and said something unique enough, for—little did we know—that was how they would call out your order for YOU, not a paid employee, to come and juggle your food and drinks back to whatever table is hopefully within earshot of their yell. We were not told of this ridiculous and inefficient system beforehand and were lucky enough to figure out this funhouse customer service experience on our own—most customers seemed as confused and befuddled as we were. We get our food, which is fine enough but overpriced for having to essentially serve and bus our own table, except they forgot an alcoholic beverage we had ordered. We go to the kitchen and pull someone away from their current duty to figure out where the drink is, and they said it was being made. We ate our food, and still no drink. We go and wait again to pull someone away from their tasks, to ask for a refund. We wait some more, talk to another employee, before finally being told by another that our item had been refunded: five interactions with four people later, we got our refund instead of the thing we paid to enjoy at the start of the experience. The atmosphere was one of confusion and frustration, and the inadequacy of the self-service aspect of it all felt like a big middle finger to customers. Whoever came up with the ordering system has some serious problems with critical thinking because none of it was efficient...

What an incredible way to spend the morning before I send my youngest son to college in Greenville, SC!

Yes I was a mess :-( and just wanted our last breakfast together to include the authentic truly Southern Food I raised him on but who makes anything from scratch anymore??? Maple Street does! Who has the best service with the most fun guest-focused atmosphere and staff around these days??? Maple Street Greenville, SC does! While you are in a line that is going quickly, you can see the great team in the back working together, having a blast and yes, making everything from scratch and the flour flying proves it! Lololol

The manager came to our table and simply wanted to connect, I mean who takes time to make sure everything is perfect anymore? This guy did! He was very genuine, funny and it was clear how much he loved and took care of his guests and staff! He talked about their training program, culture of getting things right for their guests and always striving to be better and it shows! And it is definitely reflected in the food! Doesn’t just look amazing….it IS amazing! My Great Grandmother taught me how to make biscuits from scratch and it’s crazy how hard it is to find a decent biscuit but Maple Street nails that and everything else! The chicken is cooked perfect, eggs fluffy and gravy AINT NO JOKE! As I write this from Orlando, I can’t wait til I go see my boy at North Greenville University and get hit up Maple Street every morning we are there! Oh yes, you better believe I walk and run just to be able to handle the calories….HASHTAG...

My daughter and I ordered takeout from Maple Street this afternoon. She ordered chicken and waffles and I got a breakfast bowl. I drove downtown found parking and walked to the restaurant. When I got home, the chicken for the chicken and waffles was not in the bag. I called them and they told me that I could either reach out to DoorDash (which my daughter ordered pickup through as she did not realize that you could order directly from their website) or I could come back and they would give me the chicken. I don’t live very far, so I drove back to downtown. Found parking again. And walked back to the store. It was a real pain to have to go through all that again, but I had decided that I wasn’t going to be upset because I could just get some chives and avocado for my breakfast bowl (which I erroneously thought would be included) while I was there. They were out of chives but told me I could pay $2.50 for avocado. I was about to do it, but then I realized how ridiculous it was to be charging me for avocado when I just had to take 45 minutes out of my day, because of a mistake that they made. There are so many amazing places to eat in downtown Greenville please do not waste your money on this overpriced mediocre food with a staff that does not care about their guests. I’m old-school food service industry, and I realize things aren’t the way that they used to be, but there still are some places who understand the importance of service. This is not...