New Realm Brewing Co. — Restaurant in Greenville

My boyfriend, daughter and I ventured downtown, yesterday, and decided to try something new. The place was hopping because they had an event going on, so we decided to give it a try. Inside is beautiful! The layout is gorgeous. We were seated and watched as two male servers began greeting tables of pretty girls while completely avoiding our table. For 20 minutes we saw table after table be sat while else were ignored. Finally, when a table was sat right next to us, only to be greeted within two minutes, my daughter decided to go to the hostess and say something. She promised someone would be right over. 5 minutes later she takes our drink orders and states “I’m going to try to find you a server.” I’m, hello? I whispered to my table “If it’s one of those two guys, I’m going to lose it.” 10 minutes later a manager comes over to say our drinks are on the house. 5 minutes later we finally get our drinks. Then low and behold, the same server that greeted the table next to us, came to our table!!! I was quietly fuming but thought I’d try to give it one last shot. We ordered our food.. smash burgers with sweet potato fries. 30 minutes goes by and I’m thinking “how long does it take to make a burger and fries?” Then this comes to me. How did this even leave the kitchen?!!! A small thimble of REGULAR (not sweet potato) fries next to this lump of charcoal on a wooden cafeteria tray. All this for $16?! And that’s just the meal price?!!! At this point we’re all just trying to get through this experience. Our server asked my boyfriend if he wanted a refill twice but I had to stop him from walking away from the table to ask for a refill on my empty glass, and he only came to the table to take the order, refill my boyfriend’s drinks, and take our money. He was certain to mention the servers having a competition for 5 star google reviews, so I won’t mention him by name. However, the entire experience was enough to make sure we never return. If you want a good burger at a brewery, go to Southern Growl. They at least aren’t stingy with their fries. Any burger is better. Matter of fact, we went to Burger King after we left here, and it’s never tasted better. I’d give this place half a star for their set up...

The short and sweet version: The best thing about this place is the french fries.

For those that care about all that went wrong, read on... This was our first visit, and possibly our last. If you're not familiar with the environment, you can opt for "full service" upstairs, or opt to go downstairs/sit at the bar for bar service. We opted for full service, but after waiting approx 10 minutes without any acknowledgment from a server, we moved over to the bar. They were not short-staffed AT ALL – plenty of staff walking around, and always 2-3 standing at the end of the bar chatting.

I ordered a regular coke, but received diet. After mentioning this, I was told "yeah, we've been having problems with the lines getting crossed." After a minute of them staring at me like "sorry, choose something else," the bartender offered to go to the lower bar to get me a regular coke. My husband ordered a beer and was told that the coolers were having a hard time regulating temperature, and that one was too foamy, so he should choose a different one. When our bartender (there are several working behind the bar) opted to again check the lower bar another bartender told us "He's nicer than me, I wouldn't leave this bar." Excuse me? Whatever your reasons, you shouldn't be saying that to a customer, because it tells us that you don't care about service, while the other bartender does.

Then, the food... we ordered a pretzel with beer cheese to start. The pretzel was huge (but a little dry) and they give you two tiny cups, one with approx 2 Tbsp. beer cheese and the other with about the same amount of spicy mustard. The mustard was far better than the beer cheese, and I would say just don't order it. For our meal I asked our bartender for his best recommendation of three options, so we opted to split the hot chicken sandwich. It wasn't terrible, but I wouldn't order it again. Understand that the ketchup you get with the fries is again limited to the tiny cup with about 1-2 Tbsp.

We had been so excited to give this place a try and left utterly disappointed with the...

A group of friends and I attended the New Year's Eve party here and were all highly disappointed. I paid $175 for two tickets and received only one item that was supposed to be included, which was the midnight champagne toast.

From the event page - What’s Included with Your Ticket:

🦪 Fresh Shucked-to-Order Oysters Savor the taste of luxury with our premium shucked oysters, prepared fresh to order.

🍢 Passed Hors d’Oeuvres Enjoy a variety of exquisite, chef-crafted appetizers, passed throughout the evening to keep you fueled and ready to celebrate.

🥂 Champagne Toast at Midnight Raise your glass and join us in a sparkling toast as the clock strikes midnight, complete with a live countdown to the ball drop.

🎶 Live Jazz Music Set the mood for an enchanting evening with live jazz performances, adding a touch of elegance and sophistication to your celebration.

🎲 Casino Games with $20,000 in Play Money Take a spin at our casino tables! Each guest will receive $20,000 in play money to try their luck at blackjack, roulette, and more.

We arrived at 9 pm and the oysters were completely gone already. We waited for food/hors d'oeuvres to come around. One waiter came around with a single item so that's all we were served the entire night.

Table games: No chips. No play money. You can imagine playing Blackjack with no chips. It's not fun. The company hired said they 'weren't allowed' to have chips by the restaurant. They also left at 10 pm. If you're going to host a New Year's Eve party, I would think that the main entertainment attractions would be scheduled until at least midnight. I'm struggling to understand what I...