Mellow Mushroom Greenville — Restaurant in Greenville

Well hopefully this is corporate asking. I went there to pick up an Uber Eats delivery. I walked in there was a young man and a young lady standing at the host station I guess. I asked the young man to check and see how long it would be before the order was completed and he returned and said the kitchen said 12 minutes. I will. I went and sat at the bar and had a cup of water . After about 10 minutes had passed I walked up to the kitchen area and said Hey guys just finished it up it's gonna be a couple more minutes? Mark and the girl says to me I'm just making your small pizza now small pizza now. So they flat out lied about the time probably to get a driver to stay in wait . I have over 2500 deliveries on UE and 100% rating.. I have over 6500 deliveries on doordash and a 4.98 customer rating and tunnel stimulating and tons of above and beyond reviews.. I asked the employees to make sure that the customer sauces were all there for them multiple times and also inform them that he would like hot pepper flakes and how he'd been missing his sauces and dressings and dips beforeAnd even when the bag came out to me the lady had to go back and get another beer cheese because it wasn't in the bag.The lack of transparency and concern for customers is falling by the wayside in so many businesses. I really get tired of having to do 3 jobs every time I go out to pick up a food delivery. I'm an extension of the customer, I'm the delivery driver , and more and more every day I have to become the exclusive person to make sure that everything is there for the customer and literally have to almost fight to the nail with the restaurant to verify and make sure and do their job.. They should have told me that it was gonna be a 1/2 an hour not 12 minutes. It I hadn't been to that store but a couple of times over the last 3 years because my very 1st experience there was a nightmare as well 3 years ago . And this just shows me that not much has changed. I've been in the restaurant business for 37 years . I used to work it out back and I brought my location to number one store out of 97 stores in 4 States buy myself with my customer service surveys! Point the district manager used to write emails about just me and my customer service I still have 1 if you'd like to see 1. I'm just really tired of people not caring about their jobs and acting like the person that does is the wrong 1.. The 2 ladies were very nice but the kitchen staff I can't be...

The host in the front honestly should be fired. Nothing to do with me directly but with what I witnessed with other people that I wanna speak up for. A group of 5 were waiting for a table for more than 40 minutes ( I knew this because I am an uber driver who was waiting for the food to be ready and they were extremely busy, idk if they were waiting even longer than that). Anywho, a new group of 6 comes in and asks for a table and the lady immediately sits them down. At this point, one of the ladies from the group of 5 that were waiting, said it in a nice upset way again NICE but upset (with every right so) emphasis on the word nice , that they just skipped her and that she’s been waiting for more than 40 minutes for a table. The so called host starts going off on her yelling saying don’t give me an attitude and so what if she sat them down first. And the ladies explaining to her but I’ve been on the waitlist waiting … and the host is just speaking nonsense creating even more drama upset because she messed up ? SMH. At this point someone idk if it was a manager but she steps in and says .. do you want to have a table or not and she says of course we’ve been waiting so she goes and sits them down and the lady just starts to vent because she’s upset with what happened ( again rightly so with NO attitude) and the manager isn’t acknowledging or speaking to the hostess. They decided to leave and the manager looked annoyed 😑 and the hostess continues to yap. I swear if I wasn’t on the clock because I didn’t want them messing up my order on purpose or for them to cancel the order for my customer I would’ve went off on the host or whatever she is. Uber is a side hustle for me, and at my other job I’m a manager. This was so frustrating and a disgrace to watch. If she was my employee, she would’ve been fired. The fact that you’re going to turn it around on a customer and play the victim card was not it. She should’ve apologized immediately instead of trying to escalate the problem by snapping at her and saying nonsense and that she was giving her an “attitude” lol....

After being seated, it was at least 15 minutes before our drink/food order was taken. During this 15 minute time we noticed the employees just hanging around in the kitchen give back scratches, literally! My fiance and I were going to leave because it was taking so long but decided to wait a little longer because we really wanted pizza. I assume the waiter who sat us overheard our conversation about leaving and sent another waiter (not the waiter who was suppose to be our waiter) to the table to take our drink and food order. We were glad that our order was finally being taken. A couple sat next to us and another couple was near us. After a least 45 minutes the waiter comes and apologize saying our food is on the way. Next thing you know, the couple next to us and near us got their order before us. Our waiter came back and express that their was new staff in the kitchen and things got mixed up. I told him that their service was unacceptable and should not have been that way because we were sat down way before the surrounding customers were and was not busy. The waiter continued to apologize for the 15th time and said the meal was on the restaurant. He asked if I wanted to speak with the manager, but from my experience with working in fast food, the manager usually say the same thing the waiter tell me. We still tipped him because I know it wasn't completely his fault. The food is great here but the service is not and should be corrected. In the event that other employees see something wrong in the restaurant, for example tickets getting mixed up, they should work together and get the job corrected as soon as possible instead of just wandering around and give...