Saigon Grill — Restaurant in Honolulu

As we approached the food truck, my expectations were set high for exceptional quality and outstanding customer service. Unfortunately, my hopes were shattered. The prices were exorbitantly high, with a plate of rice costing over $20, despite being advertised as less. To make matters worse, the customer service was abysmal, with the cashier struggling to communicate fluently in English.

Despite these initial disappointments, we decided to give them a chance considering the late hour. The gentleman behind the counter recommended their signature "garlic shrimp plate" with a side of rice, which came at a staggering price of $40. Eagerly, we made the purchase only to discover that the dish was unbearably spicy and disappointingly burnt, with various other flaws.

Naturally, I brought these concerns to the attention of the server, hoping for some understanding or resolution. To my dismay, I was met with indifference. The server nonchalantly dismissed my complaints, suggesting that if I didn't like it, I shouldn't have ordered from them. It was clear that he simply did not care about the quality of their food or the satisfaction of their customers. Therefore, I strongly advise avoiding this establishment and seeking out a more...

Food was very delicious, but this isn't a place you would go to frequently due to the high pricing. Service is great and they even provide condiments with your meal. But, again, the pricing is just way too high even if they say things like 'rent' and 'food costs'. There are other Vietnamese food places that charges way less. Sucks because this is a nice spot to eat at after working out, but it's just not worth the money. I ordered the grilled kalbi and wanted to change the white rice to fried rice, but they charged me $6 for it. $6 to change to fried rice lmfao. Just this meal alone with fried rice, NO DRINKS, and $1.20 tip came out to $31 overall. Crazy. Well, it was a tasty experience, but not coming back here again unless I'm balling on money and spending $30+ is like...

Food: There was a lot of variety of dishes (seafood and non-seafood). I got the garlic shrimp, and it def was ono. I was surprised by the crunch when taking my first bite. The meal was about $24-25. For myself, this is pricey, but not too pricey for a treat yourself day.

Availability: The place was great! With plenty of seating. It's really nice when it gets dark and the lanterns are lit. At 8 p.m., a couple of groups started coming to the area.

Service: The cashier was nice and helpful. They also surprisingly brought the food out to me, but I'm not sure if this is typical. I wasn't expecting them to bring the food out since it's a food cart area, but that was a...