Pour Behavior — Restaurant in Houston

Worst experience for my first time there. I have been looking for a place to host my birthday event with friends. I chose pb for the scenery and the party package. When I set the reservation I made it clear it was my first time and wasn’t sure how the process worked. I was made aware of being seated at one table for the dinner and moved to my section for bottle service. I was perfectly fine with that. One of my friends arrived 20 min before myself and the group I was with. He sat for 15 min at my table before anyone even came to him to offer him to order a drink while he awaited for us. He had to flag someone to come. Then was told that the waitress whom was to have my party was sent out to promote so there wasn’t a waitress to even take care of us. That’s the first thing you DONT do is send the assigned waitress to leave at the time of a party arriving. Once I arrived with 6 more guests it was another 15/20 min before ANYONE came to greet and welcome us. Nobody came to explain the process and just get drinks or set up. I had to flag down again and then got the gm who assigned someone. The young girl mentioned it was her first time doing these big groups, which I was okay with as I’m in the industry myself. On Pour Behavior’s insta, they didn’t update their party packages, so the old one I saw was honored (which is as it should’ve been.) The waitress did the best she could but the process took way too long, and the gm should have been checking with her and us to ensure everything was going okay since that wasn’t her area of expertise. We were sitting for two hours before getting any of the appetizers and food. After that we sat for another 30 and wasn’t offered to move to my section or even explained how that went. The waitress got the gm then came and informed me where my table was. Very unprofessional for someone who is spending 600 plus to point where the table is and not even escort us or clear the table etc properly. I informed her how everything has been an issue since I arrived so she brought the gm to me. I explained my frustrations and how unprofessional everything has been and even clearly stated that I didn’t have a problem with the waitress but they shouldn’t throw someone new without them being assisted with a veteran or the manager themself to ensure they’re able to handle the party. She interjected herself and caught an attitude with me when I stated she wasn’t a problem and yes I went off on her since I made it clear she wasn’t my problem, but at that point she added to the issues thereafter. The gm finally transferred us to the section and had the bottle service girl come over. At that point they were trying to rush to close me out without even giving a resolution to the problems I’ve been experiencing. This was my FIRST birthday I have ever celebrated and I wanted it to just be the best experience for myself and everyone else. At this point I have an attitude because nothing was resolved. I wasn’t looking to not pay anything HOWEVER any type of compensation knowing that I, MYSELF, and others were spending at least 800. I made it clear how there needs to be a resolution. The gm caught an attitude with me stating he already honored the old package flyer online (which is what you should do as a gm). Then he had the audacity for me to give him an offer which I was baffled by because you don’t ask your customers that and then decline their response. I stated 300 just to be arrogant, but he said NO and that he will think of a counter offer. FIRST OF ALL you don’t speak to a customer that way. Had there even been a 10% discount and shown true concern that I stated it was my first time and made it clear I wasn’t sure how any of this works I would’ve stayed and spent the money. I canceled my bottle and paid for only the food I ordered and regular drinks. Thereafter when I excused myself he came to my friends, not me, and offered 400 for the package. I turned it down because 1. I’m paying and 2. You should speak to me regardless of your personal feelings. I took my business elsewhere....

I attended a Sunday brunch birthday event, and didn’t enjoy my experience. I read many negative reviews about this place, but didn’t experience the rampant discrimination mentioned in the comments. It still feely gross that they post an arbitrary dress code that is only enforced on their whims. One person in my group had a large throat tattoo that covered her entire neck while another was busting out of her top…two things “strictly enforced” by the posted dress code…when they feel like it, I guess. $20 for valet parking or $40 for “VIP,” neither of which is at all worth it or commonplace for the area. There are too many other places around that don’t charge for parking. They also don’t post this on their site, so it came as quite the shock. They’ll sarcastically tell you that you can go find parking on the street or do a ride share. The service model is very broken. Our server was very nice, but came back and forth on no real schedule, happenstance allowing orders, and taking 10 minutes with some items, 45 minutes with others. Seems like a lot of unnecessary stress for everyone. The facility is massive, but badly arranged. Chairs are literally back-to-back, making it congested and uncomfortable to move around or go to the bathroom. Speaking of the bathroom! Someone had vomited in the men’s room, and though I brought it up to an employee, it was still there almost an hour later. Gross! For some reason, a DJ was blasting club music at 12:00 noon on Sunday despite no actual dance floor or anyone enjoying it. Everyone was shouting at each other just to hold any kind of conversation. Do not come here is you have any form of sensory issues. From the ear-splitting music to the bombardment of dozens of televisions everywhere, it is overwhelming for sure. My cocktail was $14, and came in a plastic flute. It tasted like Sprite. Horrendously disappointing. My meal was good. The veggie breakfast bowl was ample in portion, and full of fresh veggies. It verged on salty, but the salsa definitely helps. I would absolutely recommend the food here, as every dish seemed well made from fresh ingredients. I would never come back here or recommend this place to anyone else. This place is style over substance, and a money pit that isn’t worth the astronomical amount of money you’ll pay just to have one drink and an appetizer, let alone a $25 hamburger. I’m not sure who this place is meant for. It isn’t enough of anything. Club, bar, sports grill, brunch spot…it is all pieced together with fake plants hanging from the ceiling....

Service and respect means so much when it comes to patronizing any establishment. My friend and I were completely disrespected today at Pour Behavior. We ordered drinks and food, and was having a relatively good time until the manager came to our table and accused us of bringing outside food into the establishment. We sat there for almost 2 hours drinking and eating everything FROM THERE!!!!! The table next to us was the table in question that actually brought in outside food. The “manager” came to us telling us it was a health code violation to bring in outside food while we sat there dumbfounded and confused….. meanwhile the wait staff that gave him the wrong info were behind us by the bar looking and giggling instead of correcting him and directing him to the correct table. The gag is the table that brought in the outside food skedaddle like thieves in the night while the “manager” was talking to us. He didn’t read the room or notice in that moment that he was addressing the completely wrong table. He did not apologize for the mix up right away and basically tried to play it off by saying it was “no big deal.” The waitress that gave him the wrong info then comes up to our table and apologizes (even though she saw the whole exchange and did not stop it because she was too scared to let the table next to us know she told the manager on them) by telling us she gave the wrong table number. We asked for the manager to come to come back to our table so that we could talk to him directly again because we were so offended by his accusatory stance and dismissive attitude. He then comes back to our table and once again is extremely dismissive. He’s like “someone gave me the wrong table, there’s nothing I can do about it — it’s not that big of deal” —— completely unprofessional!!!! We were so appalled by how he pretty much doubled down on his stance. We asked him if he understood how this looked and how this could be taken the wrong way, he just once again doubled down on his stance and said “look I apologize but I can’t help I was given the wrong info.” If this is representation of “leadership” at Pour Behavior then you all need to go back to the drawing board and get some customer service and sensitivity...