Domino's Pizza — Restaurant in Indianapolis

I don't typically order Domino's pizza but kept seeing commercials for their emergency pie and thought it was a great deal. I placed an order online and waited. 30 minutes passed and I checked my order through their order tracker in the confirmation email which read "complete" even though I hadn't received my pizza yet. I called the store to find out what happened and was told that new customer "no pay" (cash) orders require a phone call and because I wasn't reached, the delivery driver went on to his next drop off. I was sitting near the door and didn't hear a knock, either. The number that generated from my account was an old number and the new number I input when placing the order didn't populate upon order confirmation. This wasn't an issue for me as I understand mistakes happen, technology messes up, etc. I asked the woman who answered the phone if I could have a fresh pizza since she told me it would take an additional 20 minutes for me to receive the original pie (by the time it would arrive, it would have been driving around in the car for an hour- 55 minutes to be exact) to which her reply, with a condescending attitude, was "well, maybe put the correct phone number next time." Thankfully, it takes much more than this to ruffle my feathers. Ultimately, I'm assuming I received a fresh pizza but who knows. Due to the poor emotional regulation and communication skills of staff at this location, I will be ordering my next pizza from a...

Placed an order at 5:20pm. At 7pm the order was marked as delivered. I call the store at 7:13 and tell them it wasn't. They say it is out and being delivered soon. At 7:28 the driver calls me and says he dropped the order and it has to be remade. At 8:28 I call the store because I still don't have the order, meaning they didn't prioritize a damaged order than needed remade or it was sitting in the store too long. Both are unacceptable. I'm told the order is leaving the store and my account will be credited, though it hasn't been. Order finally arrives 25 minutes later (it's only a 10 minute drive from the store to my apartment) and the box is damaged and the food is cold.

Edit on Nov 25th: I contacted Eric Hoots multiple times in March and April as Domino's instructed in their comment and I still have not received my full credit. Contacted again today.

Edit on June 17th: Eric never gave the full credit like he said and never responded to the above follow up. I went to use it yesterday to be done with it so I never had a reason to go back to the store and no credit was on the account. The manager at the store gave me 30% off to help compensate some, but this shows that Domino's as a whole does not care about making...

PREVIOUS REVIEW—I love this Domino’s! They always make my order to perfection every time—whether it’s carry out or delivery! Absolutely delicious! Hands down my favorite place to eat! Fast & friendly service as well! Keep rocking it Domino’s! You are awesome & number one in my book! 🍕❤️💯 CURRENT REVIEW—I understand it is Valentine’s Day, but I was expecting way better pizza than we received this evening! First, we got a call from Alexis stating they just ran out of the new tater tots we ordered. I appreciated the call, but since they were out, I decided to order the bread bites instead (same price). Anyway, I asked her to please put extra garlic on the bread bites & add two sides of cheese… I did not mind paying the extra money for the cheese she went ahead & charged us for, but the pizza was cold by the time it got to us, & there was barely any garlic on the bread bites! Mind you, we order from this Domino’s ALL the time! We always leave very generous tips as well… Idk if this was an off night because of the holiday, but I was not impressed by this...