Snooze, an A.M. Eatery — Restaurant in Kansas City

I have been to Snooze many, many times and always bring friends and family who have never been there before. But today I experienced the rudest hostess I have ever interacted with in my life. I was honestly taken aback. I brought my mother and sister, who are visiting from out of state, to have breakfast here. When we arrived it was busy and we expected a wait, which is fine, understandable. We were put on the waitlist and told it would be about 20 minutes. Cool, not bad, we can wait. We go outside and after about 13 minutes I got a text saying the time would be pushed back to about 11:49 to 12:04. Ok, sure. We went in at about 11:51, because it was getting too hot for me and to just check in with seating availability. I asked the hostess about how much longer the wait was, she said about 10 more minutes. We looked over and saw about 4 tables cleaned and available (maybe they were reserved, understandable), I said "The texts said it was 10 more minutes about 10 minutes ago." My mom questioned the empty tables. Then suddenly her tone became super aggressive and she replied, "I said it was a 20-30 minute wait." So I said, "You said 20." "No I didn't, I always say 20-30 minutes." So, getting irritated at this point, I just replied, "No you didn't" and started to walk away and continue to wait. My mom however, went a bit mama bear and responded, "We all 4 heard you say 20 minutes. I don't appreciate the tone you're taking with my daughter, I'd like to speak to a manager." So the manager comes up, is completely unhelpful, my mom expressed that we were not bothered by the wait, it's busy, we understand. But that she didn't appreciate the way the hostess was talking to her daughter. The manager just replied he wasn't up here so he didn't see what happened. After which, he just left and the hostess came back to say, in a still aggressive tone, "I'm sorry for my tone, but 3 people called in today, so I'd like to see you get behind here and do this." My mom just replied, "I understand, at 64 I've done it before." To which the hostess said, "Yeah, I'm 50." Then left. At this point I didn't want to deal with it anymore so we walked back outside and got another text saying we had been taken off the waitlist.

Soooo, whoever the 50 year old, brown haired, hostess is, she was not very prepared for such a job and perhaps should be given a different position 🙄 A huge failure on management in my opinion. I have never interacted with this person in the many times I've been there. But damn. I've worked in customer service, and even with angry customers, I've never treated anyone that way. Pretty much being called a liar, for what? I'm sure the overwhelming aggression this hostess came at me with doesn't come through over text, but we all left feeling...

I took my boyfriend on his first-ever Kansas City trip and our hotel had a disgustingly cold breakfast the first morning, so on our second and last morning in KC, we decided to go out. We knew breakfast on a Saturday would be busy, but we did not know it would be more than a two hour wait. We literally could have been halfway home by that point.

We checked in with the hostess a little after 10:00 a.m. on Oct. 23, 2021. She told us it would be an hour because there were 80 parties on the wait list. We were exceptionally polite and patient, as we went into it knowing it was Saturday morning in the city and it was simply to be expected, thus we were agreeable. She cordially thanked us for our patience.

After 45 minutes of waiting, we returned to the hostess stand to check our place in line. I was polite, but she was NOT happy to see me again and was so much less patient in telling me that "it [had] only been 45 minutes" and that there were still 80 parties. Fine, but I wanted to know our place to which she said we were "fifty something" - not an exact number, but I was willing to work with it. I asked for an update on time frame and she said, "Maybe another 20 minutes." After we stepped aside, I heard her then offer first-come bar seating to the guy behind us, something she hadn't offered us on either of our visits to the hostess stand.

What infuriated me the most was watching couple after couple who arrived AFTER us get seated. Hell, the two women parked next to us were also from out of town. They arrived after we did, were seated, ate, and left.

At 11:40 a.m. we called Jack Stack on the plaza who didn't have a wait time. We drove the four minutes there, found parking in the next door parking garage, were seated, given drinks, ordered, ate, and were waiting on our ticket when Snooze finally checked in with us via text. My boyfriend commented, "We were seated and given drinks faster than the other place even put us on their wait list!" It sounds like an exaggeration, but he wasn't wrong. It took so long to get our initial confirmation text, we speculated that the hostess had forgotten about us. Turns out she didn't; she or their system was slow to deploy the first message.

Brunch at Jack Stack came with a cozy atmosphere, an incredible server, and a DELICIOUS meal. I was happy to tip $30 there because everyone at that establishment deserved a bit of a "thank you" for providing us such a pleasurable experience. It's been 14 years since I've been to KC or Jack Stack, but our experience over the weekend was just as I remembered it a decade and a half ago. Amidst a pandemic, they still offer consistency. Let's hope Snooze wakes up to finally learn a thing or...

We had a party of 7. It was an hour wait to be seated. That was expected because it was Father's Day. Once seated it went downhill from there. The server didn't introduce herself, and appeared to be annoyed. I myself was the last to arrive for our party, so when she came past the table we had to stop her so the the children could get refills on their drinks, and I could place my order. I ordered coffee, and the shrimp and grits. She finally brought the coffee. But not the kids refills. I asked for sugar. She brought back a few packs basically through them on the table, and told my Son he should request some simple syrup from the bar. She brought the kids refills and dripped lemonade all over the table, didn't grab the empty glasses. After 20 min. They brought out my son's French toast and under cooked sausage which he ordered well done. He only ate the edges. It took 10 minutes for my daughter to get her shrimp and grits. So the rest of us waited another 20 minutes before they brought out the rest of the food. Not once did our server come explain why. Nor did she ever offer more coffee. My coffee cup was filthy on the inside, so I didn't drink it. Then the adults stepped outside to smoke. All three children where still at the table along with our purses. But our server came running up to me about the bill being paid. I was explaining that my son was coming in to pay, but she instantly went to grab her manager. By this time my son was giving them his card. First of all that made us feel very uncomfortable and racially profiled. I left her a tip, only because I myself am a server. But she didn't deserve it, and I told her how she made us feel. Her response to me was. A lot of people run out on their bill. Smh the food was not bad, but the sevice was absolutely terrible.. My was here from out of town and we wanted a new experience. This was not a great experience at all. I would not recommend to anyone. My family and I won't be back. Not one black employee.. A not for people of color...