IT'SUGAR Katy Mills — Restaurant in Katy

BEWARE!!!!The most horrible lady works at this location! I would not feel safe going to that store specifically with kids because of the rude person working there. This happened on 2/13/2021 at 12:30 pm. We went in with my two toddlers, I was trying to hand the tongs to my son who was wearing a glove, the lady ran to us and in a dangerously rude tone said you have to wear gloves and can't touch the tongs with my hands, this was my first time at this store and I was caught off guard with that attitude! My husband then told her that she could be more polite and instead of being apologetic about her attitude, she GRABBED everything from my KIDS hands and told us to leave and that she was not going to sell to us and when we asked for her name she started yelling and saying IT WAS NOT OUR BUSINESS! I ask the management and the owner of the store to be more careful about hiring people specifically about the a store who it's personnel are in direct contact with kids. My kids are still very upset and talk about how mean...

I don’t ever leave reviews but I just had a bad experience. My mother was explaining the sanitary way of picking bulk candy in Spanish (I got to the store a few minutes after), and the cashier started yelling at us saying we were talking bad behind her back in front of her. We explained that my mother was explaining how to grab candy, and she told us to leave and that we weren’t welcome. Worst of all, she was complaining about covid sanitation but WASN’T WEARING HER MASK! As she yelled! Bad...

They have almost EXPIRED items that they put on sale (in less than 15day). After I bought a box full of cookies I realised it’ one of those. When I came to return it the manager jumped in saying In a very nervous way “it’s final sale item and they cannot return it”.She was pointing at a sign behind the cashier written in fine print claiming that sign is there for a reason. Finally She agreed to exchange it. We would never go...