Mama Cimino's Pizza — Restaurant in Lake Geneva

I completely understand it’s the holiday weekend and restaurants are slammed with take out orders. However, I have never experienced such rude customer service as I did at this joint. I ordered via their website $130 worth of food, received a confirmation via their website, an email noting my order is confirmed, and a text messages noting my order will be ready in 30-40 minutes. When I went to pick up order, the woman at the take out desk was sweet and welcoming as she asked the kitchen if they had my order. I could hear in the kitchen chirping there was no order under my name. That was my first sign something was wrong. I showed her my confirmations of my order then another woman came out, who honestly was one of the rudest, most insensitive, unapologetic people I’ve ever met. She said started out our interaction by claiming my order must not be under my own name and that I was wrong. I again showed my order confirmations, my name appearing on the email, and the order number. She disappeared into the kitchen again asking the staff for my order. Nothing was found. Instead of telling me it was a mistake and that they do not have my order, I proceeded to wait with no answers.

As I asked for details on what was going on, this woman proceeded to tell me online orders sometimes don’t go through, which translates into “you are out of luck.” Instead of apologizing immediately for the issue, the woman gave me a lecture on if I order online I should always call the restaurant to check. I was shocked by this response. I have never had to do that for any order from a restaurant before. My rebuttal was the restaurant should take the online portal down if it doesn’t work.

To matters more bizarre, she printed out my order proving it was received and recited it to me. I stopped her in her tracks and asked for an explanation of what is going on. She never fully acknowledged what happened, but she said she can work on my order now and try to get it to me in 30 minutes. No offer to deliver to me. What was I supposed to do? Sit there for another 30 minutes?! I asked for a refund and went home empty handed to my family.

Again mistakes happen. I get it! But to make the customer feel like they did something wrong by using a restaurants platform is mind boggling to me. My complaint is I was sitting there at the restaurant with no explanation of what was going on, where my order was, if I had an order, or if I will get a refund. The woman who was working with me spoke to me like I was dirt on the ground. It was such a disappointing end to the holiday weekend. I’ve been coming up to Lake Geneva my entire life and never have experienced anything like this. My advice: order from Gino’s or Rosatis. They can handle online orders. Don’t go here unless you want to be...

Usually don't leave reviews, and not many negative reviews but this one is well needed. DO NOT GO HERE. WORST customer service, WORST prices, and WORST food quality. You will regret it.

Went in for a 2 person dine-in experience on a Saturday evening at 7pm. I called ahead of time to book a reservation and was told no indoor seating was available due to a bus of 25 people passing through. When we arrived there were plenty of open seats and we were still told to sit outside. Girls were fighting at the counter when we arrived and then stared at us until we ordered without greeting us. Not even a hello. We were bothering them by showing up.

We ordered at the counter, paid right then and there, and were handed past-expired-date cans of soda that tasted bad and told "go pick a seat outside".

It was evening and getting dark, no lights were on with with outdoor seating, and tables weren't cleaned. Garbage cans were filled with bugs crawling. We were the only ones seated outside. I had to go back in and ask for silverware, plates, napkins, and straws. We were handed 3 paper plates each, layered. Girl at the counter was very rude and didnt care about her job at all. Food took about an hour to come out while we were sitting in complete darkness and were bitten by mosquitoes outdoors. Prices were ridiculous. $36 for a bruschetta, 2 cans of soda, and a 12 inch pizza. We wouldn't have minded and would have even tipped if the food was good and more importantly if the customer service was even somewhat acceptable.

Food tasted so bad we couldnt even finish half of it and one of us got food poisoning afterwards. Pizza was burnt with dough still uncooked. Bruschetta had old warm rotting tomatoes and soy sauce on top of stale toasted bread (no other ingredients).

Extremely unpleasant experience. Please read the other reviews on here before going. Wish we did. We will not be returning and advise anyone thinking about it not to either. You're far better off going to McDonalds or Burger King right next door. At least you'd know what you're getting...

The worst possible customer service I have ever experienced. While vacationing at The Abbey Resort, mama Cimino's was recommended by the front desk as being a local restaurant that would deliver late. I called the restaurant to verify this information. I was told "We're swamped today and won't be able to deliver there without a $30 order. So we decide we order later and pick it up. I then asked about the Tues special of buy 1 pizza and get 1 free. I was told yes they have it. Next I asked how late were they open and told til 1am.

I called to place my order at 12:03am and when I asked again about the BOGO I was rudely told that it ended at 12am by the "manager!" I told him that he never said that on the phone. He adamantly told me that he never spoke to anyone about that today. After I reminded him of what he said, then he states "Well, that was 4 hours ago!" Exactly, I planned for a late night meal. He goes on to say that the website states til 12am. It does not! There are no times listed on the home page that tells you the daily specials. It takes about cash only, excludes hurricane, but no where does it say to 12am. The "manager" says it's been that way for years. I tell him no thanks based on his service and the lack of communication.

I go online to check if I missed the times on the site, and confirm that it is not listed. I call back to tell him and he rudely states that he has no time to check what the website says even though he originally swore that he states the time. He proceeds too hang up on me while I ask for his name. I call back for his name to include in this review, and I am yelled at again and told that I am harassing. Needless to say, I did not get his name, but he is the "only person who answers the phone."

If this establishment cared anything about their customers, they would honor what they have in black and white on their...