Red Robin Gourmet Burgers and Brews — Restaurant in Lake Havasu City

Came here friday night to enjoy a promotional deal I got from Royalty Program and boy besides the courtesy initial front desk all of it was downhill from there. We were quickly greeted and brought to the bar, and then waited 4-5 minutes before our server Alise greeted us. I'm not sure if she was busy but the place was hardly packed, I could only assume she was dilly dallying in the back with a phone or something else. Her overall performance after the very delayed greet & drink part was fine albeit very scripted and lacked any originality although I did notice she has that horrible Septum piercing cause you could visibly see the stud from our position looking up towards her (Shame modern women ruin their bodies to look trendy now of days).

Took our order and had no problem with modifying some of the food, although we did find it very odd that our Parmesan fries came first before the food, Maybe a way to avoid checking up on us and getting a re-order? During the whole dinning experience there was Fruit Flies buzzing around which became very annoying and clearly is a VERY BAD SIGN for the hygiene of the restaurant as a whole. If you have Fruit Flies in a restaurant that means people are not cleaning properly and allowing various other pests to manifest and habitat that environment, quite disgusting and disappointing.

The food itself was okay, Several things seemed to be off though but I couldn't quite put my finger on it. The Chicken seemed very rubbery, almost inedible, burnt on the side but very rubbery, Obviously way overcooked. The Guacamole was off, There wasn't that much on my burger to begin with but afterwards it left a burning sensation on my lips and the next day I developed two pimples on my lips, Obviously from the Guacamole. With the combination of the present Fruit Flies and the sensation of burning/irritated lips after the meal I hoped I wouldn't get food poisoning and thankfully I didn't.

Alise checked back after we took our initial bite and asked if we wanted our desert or anything else, said no. This point in the meal I didn't finish my meal yet and after finishing she came back and repeated the same Script, like I mentioned before the originality was vacant and more like a human robot. We thanked her for the service and left, And on the way out the Hostess was now zoned out on cleaning menus. Didn't even bother saying anything till I said something, seems like people here mentally check out.

I did notice the Male Manager doing laps around the restaurants asking if anyone needed help, seemed to just be making himself busy with doing nothing. Never once touched a table to ask how things are, Sure fellow employees but never the guests. Maybe Corporate should transfer an existing Manager from a successful location here to retrain the staff here and get things in order otherwise I'll never be back to this location again, Shame cause I do love the brand and food of Red Robin but this...

I rarely leave food reviews, but I really want you guys to see this one. I visited yesterday (earlier today - it’s midnight). The staff was great and my waitress was wonderful. I ordered an impossible burger with bacon (don’t judge me). I took a bite of it and it was soft and pink. I cut it open and it was soft and pink. 🤮 I told my waitress. Another employee almost instantly grabbed it and took it away to get me another one that was cooked. I wasn’t especially bothered. Things happen. They brought me back a new sandwich. My waitress said that the “chef” said it’s supposed to be a little pink because it’s not meat. I heard that, but I didn’t really process the statement. I took the new sandwich to go because I thought “surely, I would not receive another soft, pink undercooked impossible burger.”

Later, I checked the burger and it was SOFT, PINK and UNCOOKED!!

When I got home to Los Angeles, I cooked the the burger and notices that the freaking bacon was undercooked too. Eww!

If the owner is reading, PLEASE tell your cook that the impossible burger is NOT supposed to be pink inside. It should be made like a burger at a cookout - Not barely cooked or simply warmed up. It needs heat. This isn’t my first impossible burger and it’s not even my first impossible burger from Red Robin. They are really good when they are cooked and you can barely tell the difference. The other Red Robin’s don’t make them like this. They cook them.

This burger was undercooked, not once, but twice, so the cooks don’t know what they are doing. When I cooked it at home, it was delicious. Please have your cooks cook the impossible burger patty. They should NOT be pink. At...

I don't like leaving a bad review but our experience was not good. We ordered food for pick up, first mistake. When we arrived to pick up our food, we called the number on the sign to have someone bring out our order, second mistake. The app showed that our order was ready. When we called we were told WHEN our order was ready they would bring it out. So we assumed the app was wrong. They were very busy, people going in and out. We figured they had just started our order. After waiting 35 minutes, third mistake, should have given them 5 minutes and either called or walked in, we went inside to see what was going on. I told the girl at the desk that we had been waiting 35 minutes for our order to be brought out. She said, oh no one brought it out to you, I took your call so I know you ordered. She went, grabbed our bags and said it should be fine, it's been under the heat lamp. I had ordered fish and chips, cold fries, dry tough pieces of fish I'm sure from being under the heat lamp, dried up cole slaw. The burger and fries were ok but cold my husband said. My daughter got pizza, fries and fried pickles..pizza cold and we threw it away the next day, she ate two little pieces. Fries were cold and when she went to heat some up the next day were molded! She did enjoy the pickles. We also got two of the lava cakes. Obviously the ice cream was totally melted and the cake was hard! Total waste of $90!! I recommend never ordering food to go. Very disappointed in...