Carl’s Jr. — Restaurant in Long Beach

What got under my skin when I made a mad dash to this Carl's Jr., one of my favorite places for burgers, is that my Double Western Cheese burger had no burger patties. In my mind, that was a deliberate act and not a mistake, as I received two plain burger patties on the side for my dog. The beef patties are prepared at the same time for each order. Also, I am aware that some fast food restaurants are very lean on giving their employees free food during the long shifts they work. Unfortunately, some of the employees make up the difference in very creative ways! Understood. Anyway, most people, generally, will not drive back to a restaurant to report missing items or items that were prepared incorrectly. In my case, I had nothing better to do, but drive back, after feeding my dog the burger patties I ordered for her. I couldn't find parking after more than two, plus hours of driving around. We live by the beach, where there us mostly street parking. We had been gone all day and were quite hungry! I selected this location because it open after midnight... and I was killing time while waiting for a parking space. That's what I do when a home home-cooked meal is impossible. After feeding my dog, I discovering there were no burger patties on my burger, I was so hungry, I ate my fries and drank my watered-down diet Coke. This made me a little angry, too because this location had also run out of ketchup, if you can believe that! I had to drink my soda at the same time or choke. Even with I .dipping my fries into barbecue sauce, which the manager offered, freely, I still felt cheated. I don't eat fries without ketchup. I only resort to barbecue sauce when I am home and desperate! Since I still hadn't found parking, yet, I drove back to Carl's where I handed the manager my bag with the burgerless Western bacon cheese burger with my receipt. I requested a refund for that item. I didn't want another anything from this location. The manager was quite confused when I told her my burger had no burgers. When she asked what I meant, I told her to open the package. She did, and found two sesame seed buns dressed with bacon, barbecue sauce and the extra pickles I requested. Folks, I was so hungry and desperate for food, that I would have eaten this if I had found parking and was inside of my home when I discovered this. However, I hadn't found parking and this burger cost roughly $10.00 minus .09 cents. When the manager opened the sandwich, she was shocked, too. She called out the person who fixed the order, but all I could hear was the Spanish word "contigo." I was too tired to Google it. I knew primarily what "con" meant. Anyway, the manager refunded me for the burger. What she should have done was to refund me my entire order because I had to drive back. She did not, and deliberately kept my receipt in order to kill this story. Well, I paid using a credit/debit card, so this story lives. I would suggest not going to this location if you simply don't have time to drive back once you've reached your home, and if you eat your french fries with ketchup! You will be disappointed if these...

This employee has Insulting customer service!!! I just moved to this area and these are 2 out of the three times that’ve I’ve ever been to any Carl’s junior franchise.

The first time I came to this location I encountered this woman, her photo is attached below. I was not greeted when I approach the drive thru window so I said hello. After a while with no answer I said hello a little louder. She mockingly yelled “hello” through the speaker. I just laughed at the occurrence I figured maybe she was having a bad day. Today, 2/20/2023, a different day , at 9:30pm my five year old daughter and I encountered the same employee at this Carls jr. I noticed that the doors to the lobby were locked so I decided to try to go through the drive-through. The dilemma was that we were walking this time. I went to the ordering speaker and continuously said hello in a regular tone, I was ignored. While I was at the speaker, another man walked straight up to pick up window, ordered his meal FROM THE SAME EMPLOYEE with no issue, payed, received his meal, and left. Reassured that my daughter and I could receive food from this Carl’s jr. from the window, I asked if I could order our meals. The woman told me that the store was closed, it was ~ 9:35pm.

I wanted to ask the woman about the store closing early and let her know that my daughter and I only wanted fries. However, she left from the window right after telling me the store was closed and didn’t go back to the window. Another employee approached me and told me that they don’t do walk ups. I asked if I could speak with the previous employee who had just accommodated a walk up order. After this polite request, both employees. Stood behind the counter out of the view of the window and evaded me and my daughter for 30 minutes, until the store was closed, as if we were dangerous or something, but if I could upload camera footage of the whole encounter, evidence would show that we were nothing but polite. At that time the women went into the store’s office, which was in the view of the window and began to make a call. That’s when I was able to get these photos of her, that are attached below. Afterward, I took my daughter home because it was way past her bed time.

This woman is unreasonably, rude, and inhumane. She left my daughter and I sitting out in the cold for 30 minutes rather than coming to talk to me or at least tell me why she told me the store was closed or why she served the man who walked up right after we did.

I understand that employees have the right to refuse service. But I always thought that that rule was in place to protect employees from customers who are being rude, scary, nasty, or unreasonable. Unfortunately, my daughter and I, were the victims of such behavior from an employee and yet we remained calm, peaceful, & hungry.

I have never encountered such a rude individual, who had a sane state of mind. This was a personally scarring experience and I will never visit that location again, apart from when I go there tomorrow to file a proper complaint. Someone must speak to this women about how she...

They treat everyone like they are homeless!! Avoid, unless you like the smell of toilet in the air while eating! I asked the Pakistani woman for a ranch dressing and she told me there were no more! I told her I just got one and she had the nerve to tell me I got the last one, as she pretended to look for one! I waited around the corner for the next customer to exit and asked if he got a ranch dressing? He said yes,, I asked if I can see it? He showed it to me! I went back and yelled at that racist and called her a liar! The ignorant manager finally got involved to defend her racist employee! I have NEVER been treated like this in a Carl's Jr and if that manager and Pakistani employee isn't removed, I will NEVER enter another Carl's Jr ever again! The burger was sloppy, the fries were cold and limp and the Dr. Pepper came out so warm, it melted the ice in a minute, making the drink flat! This place should be shut down! Bold faced liars that laugh in your face when you complain and justify terrible customer service! It has to be the worst Carl's Jr in all California! (You would think Corporate (Hardies) would monitor all these 1 star reviews, but they don't GAF, either,,,, Wendy's,,, here we come,,, no more...