Taco Bell — Restaurant in Long Beach

I went here today and had THE WORST Taco Bell experience I have EVER had in my life. I asked for a smothered burrito with just cheese inside, nothing else, like an enchilada, because I don't eat meat. The cashier was very polite and had understood what I said and asked the lady behind her to make it, (a pretty simple request, it's just tortilla, cheese and red sauce... three ingredients) who turned out to be the manager. The first time she made me a dry tortilla with a bunch of cheese inside, with no sauce on it, and then gave me a separate container with a bunch of meat, sauce, and cheese. Not even close to what I asked for... also I had mentioned three times I don't eat meat. I asked her to just put sauce on the thing she had made and I would have been happy... But then she proceeded to make me a completely flat, dry tortilla with some sauce thrown on top of it and barely any cheese at all, it was just like a dry tortilla with red sauce... And then she got really rude with me and I had told her what I wanted about six times at this point. The cashier was told to just give me a cold container of cheese, I felt like I was just being brushed off and cast aside because it was too much effort to make me a simple enchilada... There was no line and the restaurant was nearly empty except for myself and two other people who were sitting down eating. Finally I just asked her to remake it a third time, repeating what I had said at least the tenth time this time, tortilla, filled with cheese, with red sauce and cheese on top... three ingredients. The manager got even angrier and made me the most disgusting... thing... I don't even know what to call it but it was basically just a burnt tortilla with a super thin layer of cheese and a bunch of sauce dumped on it. I got charged for extra cheese. I was on my way to work, so I just had to call them, and I asked for the manager. It ended up being the lady who messed up my order three times!!! When the cashier understands you and treats you better than the manager there is a problem, it was a simple request and I was treated like some huge bother because I asked for something that was so simple to understand, I couldn't believe it. I talked to the manager and told her on the phone that I didn't even want my money back, I just wanted her to provide better service in her restaurant and be kinder to people in the future because the way I was treated as a customer was unbelievable. NEVER going...

Yesterday, 08.12.2023, I had the worst experience of my life!!! I ordered two (vegetarian) Fiesta Burritos. The staff added chicken to my burritos..

That's right. It wasn't until I was two-three bites in that I look down and notice MEAT in a burrito!! I was parked right outside the business when I jumped out of the car and force-handed myself to throw up. I ran into the site and asked for a restroom key. I was met with resistance by being told I needed a RECEIPT to prove that I was a client. It wasn't before I pointed at the cashier who messed up the order from the beginning (little, short, complected girl with glasses). They handed me the key and I entered the restroom to throw up again.

After that obscene experience I went to the front to ask for what happened. I was met with refusal of service from some guy who lacked managerial skills, a kitchen staff of women who said "it's not a big deal," another who just stared the whole time. I got ZERO apologies from Taco Bell Staff. ZERO!! the staff dynamic: meat eaters, Latinos, low income, basically people that don't mind meat because food is food mindset. NO TRAINING on food allergies, food sensitivity, diversity, personal belief. They just rolled their eyes at me..

Look, I never come here. Yes, they made a mistake they don't see as major, but you know what, it was major for me. I was at home with an upset stomach, unable to pass food all day. Did they care? Of course not.

LAST TIME I'll ever come here. Not the LAST time I'll downplay this...

Do you like your food well made? Do you like fast courteous service? Well ladies and gentlemen, this taco bell is not the place for that. Yup I'm not surprised that this was the worst taco bell ever. I don't know what you guys are doing at this taco bell but it's obvious you're goofing off and taking your sweet old time in there. The outside banner says they're dining room is open, as it's daytime, but when getting closer to the door it's locked and a small paper not visible from a distance says "drive through only, cash only." You don't know the dining room is closed until you get right to the door. Okay fine. But as I ordered my food the girl employee on the other end laughed. I asked if there is a problem and she said no. Now I'm fine with laughter and love laughing, but I found that kind of weird and inapropriate. That's why i asked if there was an issue, because it sounded like she was not focusing on taking an order and distracted. Or on the other hand, I hope she wasn't laughing at what I ordered. I'm not trying to be cynical but because I felt it was rude to laugh when a customer's ordering, I couldn't help but wonder why. Then, the wait was way too long, perhaps 20 to 30 minutes, ughh. Plus I actually told the window person that I seen two people also walk up the door outside, only to find out it's locked. The food was poorly made and my chalupa was hard, I've never experienced that before. Inconvenience after inconvenience. I will never go to this taco bell again and you know what,...