Hamburger Mary's Long Beach — Restaurant in Long Beach

We paid $30+ online ahead of the visit to book the Sunday night drag show. When we got to the venue, they asked us to pay an $8 cover fee for the show. I showed the bouncer our online tickets, and he let us in. He also let everyone else in for just the $8 cover fee, so there was no point in us buying tickets for the show at all. We were seated and the waitress took our drink order. We only order water and a soda and her attitude visibly changed as soon as she realized we weren't going to order alcohol. She talked to all of the other tables and seemed very nice and personable to every other table other than us. She took our food order and she didn't visit us again for 45 minutes later, when she came back and asked if there was anything else she could get for us. We still hadn't gotten our food order, so I asked if it was almost ready? People around us had already finished eating their food. She brushed me off and said, yeah it'll be right out. Another 25 minutes goes by and our food comes out, but it was slightly wrong. She blamed it on the ticket not going through to the kitchen, which was true but I think it's bc she just forgot to submit it. To give her the benefit of the doubt, she was the only waitress that was serving the whole venue, which was about 7 or 8 tables, and she was bringing food and drink orders. But I didn't appreciate how her attitude shifted when we didn't order alcohol, how she lied to our faces about forgetting the food order, and how she didn't even check on us once we had the food. The food was fine, but mediocre. I'm not one to complain about food, but for $30 for a burger and fries, I would have expected the burger to come out with the right toppings (it didn't) and the fries to be hot and fresh (they were burnt and rock solid). The food finally came out by the end of the drag show. The show was lackluster. The light and sound effects seemed to operate off of a Windows 7 desktop, and the decor was dingey. The queens were constantly grabbing for money. I've been to plenty of drag shows and know that queens will often incorporate collecting tips into their performance and it's a big component of the show experience and a fun way to interact with the audience. I tip at each show and it's fun to interact in the moment. I tipped some of the queens here and they just kept visiting every table for more and more cash. It only lasted an hour. It was a serious money grab and just seemed tacky. Overall, would not recommend due to a waste of money between the online fee/cover charge, low quality food, and poor show. Also the AC was blasting (normally not a bad thing for SoCal) but it was uncomfortabley cold the entire time. I've heard good things about their WeHo location. Don't waste your time and money on the Long Beach location. The bounced and waitress just seemed scammy. We walked 30 mins each way and we were looking forward to the experience but I would...

I had such a terrible time. On my birthday. We felt so unwelcome in this establishment.

There was no one at the front so we had to find someone to seat us. We were seated in a weird corner with a pillar behind us. We weren't given any menus so I had to go back to the front and get one myself. During the first 15 minutes, a man was standing right behind me, facing my back. Found out he worked there, but whether or not he was security, that made me really uncomfortable and unwelcome. Once our server David finally took our orders, they took forever to arrive. We had to beg our server for napkins, forks, and water. I got up from my seat several times to get things myself. I asked the server for a frozen margarita. "The blender is broken." I asked for a bottle of champagne. Never got it. I ordered a chili burger (a "Sloppy Mary"). I got a dry burger with no chili. David brought the check prematurely after bringing the food, not asking us how we were doing or if we needed anything, and I asked him for the chili that was supposed to be on my burger. He said sure. After a few songs and no chili received, just a dry, cold burger on my plate, I flagged him down and asked again if I could have the chili on the side since it's not on my burger and a bottle of champagne. He said "absolutely"! Never received either. We asked for dessert. "We don't have dessert." It was a Saturday night and our birthdays, you had no dessert?! A few more songs passed, and I was starving. I cut the cold burger in half and ate half of that piece (so 1/4th of the burger). I had to flag the waiter again and ask him if the chili was still on the way. He said he would check with the kitchen, and then he came back with Tapatio sauce...BRUH! I said no, I've been waiting for the chili bc we were charged for it. By this time, the food was cold, and I guess the kitchen was closed, so I asked to have the chili charge removed from the check. He tried to argue that I already ate the burger so he couldn't remove the charge for chili so I pointed out that I only ate 1/4 of the burger bc I'd been waiting this whole time for him to bring the chili, then I deconstructed the dry burger in front of him and he removed it from the bill. And then I ate the cold, dry burger. I will always have love for drag queens, but the customer service here was terrible. Additionally, these drag queens only lip synced and collected tips. It was labeled as cabaret but that's not cabaret. Where was the dancing? Where are the tricks? At least break a sweat. Perhaps they would've been more enjoyable if I had better customer service. No chili, no frozen margarita, no bottle of champagne, and no dessert. On my birthday. And you can't contact a manager over the phone because no one answers their phone, just a robot. I left VERY upset and hungry, couldn't wait to leave to go get food even though I just came from a restaurant. Will...

The show was amazing and so was the food, but the service was terrible.

Our section was completely forgotten, leaving 2 tables completely unattended for almost an hour. And the optics were not lost on me that these two tables consisted of people of color.

Once we complained, it took another 15-20 mins for someone to actually come to out table. Most tables had food before we even were attended to. Once we had a server she was defensive and said she just got there so didn't know what was going on. I asked her how brunch and unlimited champagne works, and she said she didn't know. I explained how upset we were, and asked for two complimentary glasses of champagne and two glasses of water while she found the answers to my question. That took another ten mins, in which she brought us two mimosas (not champagne), that were mostly juice.

This took over the first three performances and really took me out of the moment. It caused tension between me and my guest because we were upset about the whole situation. We finally got our first drink order when everyone else was finished with their food. The table next to us just ended up leaving.

After some time my salad arrives and I begin to eat because I'm hungry. The salad was very tasty. The thing is that I was basically finished with my salad by the time my guest got his burger, which was over 15 mins later. And when it came out it was missing the guacamole (which is an upcharge). He was more than halfway done with his burger before our server checked on us. By that time he didn't need the guac because there wouldn't be anything to eat it with. Also, the burger was very tasty.

At this point our server was attentive but it's probably because every other guest in the building had already been attended to. At the end of the show we were not offered or asked if we would like to order dessert. Im thinking its because they ran out of time because of how delayed our service was.

When the check came, there was no adjustment to the bill to apologize for the situation. The upcharge for the guacamole was still there too! She ended up removing the upcharge and an extra two dollars and acted like she was a saint for doing so. I told her that I think it would be nice to comp one of the meals, as a customer service gesture. She then reminded me how "kind" she was by bring us those first mimosas.

Not once did a manager come to our table to apologize. Not once did she offer to do something for us because of their mistake. Instead I was treated with hostility and deffensiveness. I am extremely disappointed in the way things were handled.

I wish I could have experienced the brunch and show like everyone else. I was really looking forward to it, since it's been one of my first outings like this, since COVID shutdowns...