Miller's Ale House — Restaurant in McDonough

We came to Miller's Ale House for a celebration and our waitress was the worst we've experienced since coming to your establishment. She asked if I wanted a salad and when I asked if it came with the meal she said either salad or mozzarella sticks. I chose a salad because I'm allergic to milk and I also asked for more sauce because my pasta was dry, needless to say she charged me for both the salad and the small portion of sauce and never advised me that there was a charge. The food took forever to come out and they were not busy. When asked about the food timing she stated we ordered and appetizers the food will be out. There was very little follow up and the bread was so hard that I couldn't even bite it. I asked for another bread(it didn't come out until the manager brought the glaze for my donuts & my food was already boxed up). Then I ordered dessert when I saw her standing by the restroom which prompted her to finally come to the table to get the dessert order for my roommates. When my donuts arrives they were hot but only had caramel and fudge, and when I asked where the side of glaze was she stated it was on the donuts (please keep in mind I've ordered these donuts multiple times and I have pictures to show the orders arrived with the glaze on the side.) I took her word for it and bit into the donut only to find out there was no glaze on the donuts at all. The manager nonchalantly came with the watered down glaze and it wasn't edible. A few minutes later the waitress came out to advice me that the donuts I didn't eat were being taken off of my check as it should have been. When I initially arrived I ordered a drink at the bar while I was waiting for our table. The manager that was at the food prep area was spot on, I heard them tell the table they weren't providing sufficient food and what corrections to make, however the manager that came to our table didn't seen to care about customer service and he was playing around with the employees. Also the manager at the hostess desk was also great I have frequented this establishment numerous times over the years. I was here in September 3 times because my family from out of town really enjoyed the experience, food and service. I'm extremely disappointed and have no desire to return. I spent over $100 tonight only to have an experience below a 1 star, which is unthinkable considering was I'm used to when I eat here. Very...

The food here is pretty good but don’t expect to get good service. The last two times we have gone to this place, the servers have been horrendously slow.

The first time, the server seemed more interested in talking to people at a different table (it seemed like she knew them) instead of waiting on her tables. She never refilled drinks without us having to flag her down and ask. On top of that, 3 out of 5 of our orders were slightly messed up - she didn’t bring mayonnaise, as requested when we ordered; a burger came with everything even though it was ordered with no pickle or tomato, and she brought the wrong salad dressing (and then she didn’t bring the right one until we mentioned it a second time).

The second time, we hit them at a shift change, which I understand, but we waited 25 minutes for our server. The hostess was great and made sure we had drinks but the wait was horrible. I didn’t mind waiting ten minutes, until 5:00, for the shift change, but our server didn’t come out until 5:15 and then took a different table’s order first, even though they had just arrived. Once he waited on us, he brought the wrong size appetizer order (although I didn’t mind because it was bigger and by then, I was hungry) and messed up my burger order, similarly to the first time.

Attention to detail does not seem to be the norm here. I intentionally did not review this place after the first incident since it seemed unfair to judge them on one bad outing, but the second time convinced me they are lacking in server customer service.

Again, though, the hostess was fantastic and the food is good. So, five stars for that, but the servers bring it down to three stars.

SUBSEQUENT EDIT: We gave this place another chance. Not much has changed. The service was OK, but they messed up my burger order yet again - not only once, but twice. (I just ate it the second time because I was tired of dealing with it.). The burger was still decent, but the fries were cold and I think they must be running short on onions because they were quite stingy. They must also have a very small ketchup and mustard budget, too. They don’t have either on the table. You have to ask for it and if you want more than a tiny cup of ketchup, I...

I recently had the pleasure of dining at Miller's Ale House in McDonough, Georgia, and let me tell you, it was an exceptional experience that deserves a five-star rating. From the delicious food to the fast service and lively atmosphere, this place has it all.

First and foremost, the food at Miller's Ale House was outstanding. From mouthwatering burgers to flavorful wings and delectable appetizers, every dish was prepared with care and packed with flavor. The menu offered a wide variety of options to cater to different tastes, ensuring there was something for everyone. Whether you're a meat lover or a vegetarian, you'll find a dish that satisfies your cravings.

The service at Miller's Ale House was top-notch. The staff was attentive, friendly, and efficient, ensuring that our orders were promptly taken and delivered. Despite being a busy sports bar, the waitstaff managed to provide fast and attentive service, which greatly enhanced our dining experience.

The atmosphere at Miller's Ale House was lively and energetic. It's the perfect place to catch a sports event while enjoying a cold beer. The large screens strategically placed throughout the restaurant allowed for optimal viewing from any seat. The cheers and excitement from fellow patrons added to the overall ambiance, making it a thrilling place to watch a game.

Speaking of beer, Miller's Ale House offers a fantastic selection of cold brews. From local craft beers to popular favorites, their beer menu will not disappoint. Whether you prefer a crisp lager or a hoppy IPA, you'll find the perfect pint to accompany your meal.

Miller's Ale House in McDonough, Georgia, is a must-visit destination for sports enthusiasts and food lovers alike. The combination of great food, fast service, lively atmosphere, and cold beer creates an unforgettable dining experience. I highly recommend this establishment and can't wait to return for another...