Toto 2 Pizza

Hi went there and the service was ok , but the issue is after paying and leaving 20% i realized the tip was already added. I called few hours later and told them that I didn’t know the service fee was included and the lady on the phone was telling me that’ the tip it’s optional and it’s as nothing to do with the service fee. I told her that the service fee is the gratuity and she said no it’s different lol and it’s my problem. Be careful when you pay they have a huge box that says add a tip and not additional tip like other places . I would never care but I called and they made it a big deal so here I am! And the food is overpriced and the pizza are very small ! Toto is a Napolitan actor so you would think it’s a napolitan pizeria but it a Brazilian fusion . Which is ok but they not even that great for being in Miami Beach .. and the decor is trash !!! Sorry I never conplain I’m not a Karen but I hate when people try to be slick!!!