Smoothie King — Restaurant in Miami

I have been a loyal Smoothie King customer for years, and until now, I have never had a single issue at this location. The staff has always been friendly, attentive, and professional, which is why I have continued to return. Unfortunately, my visit on Thursday morning, August 7th, was my first truly disappointing experience.. and it was enough to make me reconsider coming back.

I ordered my usual Vegan Mango Kale smoothie, clearly requesting almond milk.. not as a casual preference, but as a specific part of my order. What I received did not taste remotely like almond milk. instead, it had the distinct taste of non-fat dairy milk, which I intentionally avoid for dietary reasons. For a brand that promotes customization and health-conscious choices, such an oversight is both disappointing and concerning.

Then there was the so-called “mango” flavor. I use the term loosely because the drink was overwhelmingly banana. If I had wanted a banana smoothie, I am perfectly capable of ordering one myself. This points either to a disregard for proper recipes or to an alarming lack of attention to what the customer actually requests.

The employee on duty, Jassony, is the reason this experience was so negative. She appeared far more interested in whatever was happening on her phone than in preparing my order correctly. In all my previous visits, I have never seen such inattentiveness, and it completely ruined what should have been a quick, enjoyable stop.

I am unsure if this location is now under new management, but it certainly was not like this two months ago. The decline in attentiveness, adherence to orders, and overall professionalism is noticeable. I strongly encourage management to address staff training, enforce proper work conduct, and prioritize customer satisfaction before more long-time patrons like myself choose to take their...

This is definitely the worst Smoothie King location. It smells like poop and sewage ALL THE TIME. Also, the prices are higher than other locations. The staff walks around with headphones on all day listening to music and talking on the phone. So you know they're not listening to you.

Pros: they allow dogs inside and they have Lean1 powder in stock on the shelves.

Edit: I had to come back and change my review from 2 stars to 1 after tasting my smoothie! 🤢🤮 One star is more accurate because what is the purpose of going to a restaurant if you can't eat/drink the food?

My smoothie was horrible! It felt like my throat was being poisoned. 💀 I ordered the same thing I ALWAYS get, the Banana Boat smoothie with peanut butter. Omg! When I took a sip all I tasted was powder and filth. It tasted like they made the smoothie with toilet water, baby powder and spoiled fruit. I could not taste any bananas or peanut butter. Just sewage water, ice and powder. I am so upset that I wasted my money and was too far away to turn around and get a refund. I will NEVER revisit this location ever again. I will stick to the one in Miami...

We arrived here on July 3rd, Sunday. 20 minutes before closing an employee told us that “we are kind of closing”. The first time in my life we felt guilty that we want to buy something and make some profit for the company. When she saw that we are confused by her statement once we asked “oh you are closing but it’s like 7:40 ???” then she decided that they are not closing and called another employee to come. Then more costumers arrived, like 6 of them. Moreover and most important, she also made us smoothie that taste like never before, it was so messed up that we couldn’t recognize the flavor and consistency of the smoothie. I always order Lean1 in other Smoothie King’s and I know exactly how it should taste like. If you don’t like your job so much, maybe you should consider go to work somewhere else… Do not recommend...