Burger King — Restaurant in Midvale

The most unprofessional establishment I’ve ever been to! At first when I came in I was impressed! The store looks brand new, they had plenty of staff and somebody helped us immediately and even answered our questions! I thought “great! Foods going to be fast, hot, and I can dine in with my husband with no worries of the staff being obnoxious” . Clearly I was wrong. I had to wipe my own table. Because all the other ones had crumbs or ketchup on it, with that much staff you would THINK they would have atleast one person kind of spot cleaning and doing stuff where the customers eat. Wrong. I then waited almost 10 minutes for my food. Kind of not a big deal, our order was fairly large. The manager then called the number of our order as if he had been calling it for 5 minutes with no response from us. We were the only table in there, and I would’ve heard him because I was listening for it the whole time. Our food was mediocre at best. My burger tasted old, my other burger (yes I’m heavy) had a ton of mustard on it for such a small burger. Oh well. The fries were hot and just the right amount of salt. The chicken nuggets were OLD as can be. I then see three teenager employees go outside where then the manager stepped outside and you could see he was clearly reprimanding them. Awesome. But not a minute later he was coming out of the office laughing loudly and swearin with them. They were Screaming and yelling in the back as if someone was dying. Then 5 more minutes go by and the manager and about 6 employees go outside to what I assume, was to smoke. I went up to the front to receive some sauce for my chicken nuggets that I didn’t get. Nobody could help me. So I just threw them away, because some sauce would’ve made the old nuggets taste a little better. That manager on shift was clearly not in control of his shift or employees and also clearly didn’t care about what was going on. The only manager I saw (who I assumed was a manager) was a guy in a viser with curly hair who was doing a phenomenal job. Doing his job to the best of his abilities. This store is terrible. Honestly will never return and will let anyone I know not to eat...

I tried this place over McDonalds bc lines were always shorter or non existent at this Burger King vs Macdonalds down the street. The first time I ordered a breakfast meal combo with cin-iminis and of course they did not give me any Icing and No Napkins or Ketchup. I returned the following morning for attempt #2. I explained my missing icing and instead of offering me a new fresh order Manager handed me 2 icing and said to "microwave my old ones for 5 min and they would be good as new." Seriously? Well my second order was... 2 Sausage Croissanwich and hashbrowns. I got 2 completely DRY AND OVER-MICROWAVED SANDWICHES. THE CROISSANT WAS HARD ON EDGES LIKE STALE BREAD DUE TO OVER MICROWAVING AND THE SAUSAGE WAS DRY BLACK AND HARD EDGES TOO. DISGUSTING AND UN-EATABLE. And for the BONUS* after I explained I received No ketchup or Napkins on prior visit. The manager himself handed me my bag and I consciously asked about the ketchup and he forgot but handed me the ketchup. I drive away and DOUBLE BONUS... NO NAPKINS AGAIN! WTFreak IS WRONG WITH THESE PEOPLE!?

Totally obvious they just reheat food over and over and I KNOW JOW WHY THIS STORE HAS NO CUSTOMERS IN THE MORNINGS AS OPPSOED THE THEIR NEIGHBOR'S McDonald's with 15-20 min wait times. I rather wait my turn than to throw my money in the GARBAGE STORE WITH NO PASSION OR REPSECT OF THEIR FOOD or PEOPLE LIKE ME... THE CUSTOMER.

THEY ONLY RE-HEAT AND RE-USE THE DEAD FOOD SITTING IN THEIR WARMERS AS IF THAT IS OKAY. SO NOW? BACK TO WAITING AT MCDONALDS LINES TO MAKE SURE I GET FRESH HOT FOOD THAT IS TOASTED & GRILLED FRESH AND NOT RE-HEATED OVER AND OVER... AND I CAN REST ASSURED MCDONALDS WILL...

People Choose Fast Food for a Reason I was on my way to the Huntsman to meet a doctor to discuss end of life care with him and my mother for my mother, but had to quickly grab some fast food so we could keep alive ourselves!

We stopped by this BK and paid at the window at 2:29 pm. The Drivethru cashier was friendly but as soon as he handed us our Drinks, the manger (a lady in a white shirt) sent him to work in the back. 5 minutes later we watched food appear in the heating station in the front and the manager look at it. Then she proceeded to talk to people for ‘14’ minutes (occasionally staring at us) before assigning someone new to the drive thru; then grabbing the food that had been sitting in the heating rack for 14 minutes and putting it in a bag to come to us. Then it sat on the table behind the drive thru cashier for another minute before coming to us at 2:49 pm.

I’ve waited in longish drive thru lines before, but NEVER FOR 20 MINUTES after paying with more people waiting in the drive thru line and very few customers inside! If I was waiting on something; as I’m looking for my food fast; I would’ve appreciated some correspondence as on this occasion I would’ve asked for what was there and left!

This situation was 100% avoidable and due to my current situation has left a very deep negative impression on both myself and my wife! As someone who was a Fast Food manger over 13 years ago before getting into technology management; I was appalled by this interaction and lack of efficiency, and customer service! Please ensure this doesn’t...