CAVA — Restaurant in Moreno Valley

Don't get me wrong, the food here is great. There's nothing wrong with the food. The problem is the service: it's slow.

Every time you go here it's packed. This is made worse by workers who seem to be working with not a care in the world. I'm not saying they should be working like a race car pit crew, but at least work with a pace. The workers here don't do that. From the girl who slowly warms and packages naan in the little baggies to the cashier, these people need to speed things up a bit.

Things are worse when you order online. Even having a dedicated area to build out food orders, they're still somehow slow. Despite a shelf for online orders, orders are never actually placed on those shelves. What happens is this: you place an order online and it gives you a pickup time, a time that you assume or expect the order to be done by. You get there to pick it up only to find that your order nor any other is sitting on the pickup shelf and there's a small gathering of people surrounding an area near the register; every single one of these people is waiting for their online order and are trying to or have already got the attention of one of the workers to ask about it. It's all extremely annoying, especially if you're pressed for time.

Like I said, the food here is great, the service just needs to be better. There's absolutely no reason that making the food Cava sells should take as long as it does. Especially for food that's not being mixed or anything; they're literally just building it...

To the CAVA Management Team,

My wife and I recently visited your restaurant and wanted to provide some feedback on our experience. While we were excited to try CAVA, we felt our visit did not live up to the premium experience we've heard so much about.

We found several areas that fell short of our expectations:

Food Quality: The meats we ordered, particularly the chicken, were tough and chewy with a noticeable rubbery texture and a significant amount of unrendered fat. This greatly detracted from the quality of the meal.

Customer Service: The staff member assisting us seemed rushed and did not take the time to explain the various options or inform us about the CAVA rewards program. We felt pressured throughout the ordering process.

Pricing Transparency: We were surprised by the final cost of our order at the register. We understand that certain toppings and proteins may incur an additional charge, but this was not clearly communicated to us as our bowls were being prepared. Providing pricing information during the customization process would help customers make more informed decisions and avoid surprises at checkout.

We believe that addressing these issues would significantly improve the customer experience and align it with the high standards we associate with the CAVA brand. We hope this feedback is helpful and that you will consider our suggestions.

Thank you for your...

I’ve always had great experiences when visiting this location (in person) I wasn’t feeling well Sunday March 30th, 2025 so I decided to order a kids meal through Uber Eats (never again) once delivered the meal was all wrong, no meat just veggies, I ordered a drink as well wasn’t delivered with the meal. I had to personally walk into CAVA asked to speak to their Manager. I spoke to Carlos PM Manager (at that time I didn’t know my food order wasn’t correct until I returned home) only went to retrieve the missing drink. I explained to Carlos PM Manager what happened & he corrected it immediately. Once I returned home to finally eat the order was not correct (so no dinner for me) returned it the next day (untouched) with a receipt & asked for a manager (can’t remember her name) African American female. She stated that she’d have them correct it, once again it wasn’t corrected no harissa chicken just grilled veggies. Once again I didn’t eat it. I returned it today & asked once again to speak to a manager not knowing it would be Carlos. Once again I explained my situation. I was able to stand in line to order it myself “correctly “ now I’m happy. Thank you soooooo...