I ordered according to the menu. You have to ask for cheese on your burger if you wanted it. I did no so I expected it with no cheese. When my plate arrived, it had cheese on it so the waitress took it back. All they did was scrape the burger off and throw it back on the grill. When it arrived, the cook removed the cheese and most of the lettuce, it did not have the sautéed onions like the menu said and it was well done when I asked for medium. I assume they threw it back on the grill to burn off the cheese. My wife's buger was almost well done when she asked for medium too.
Anyhoo, I took it in stride and ate the burger. Sending something back twice increases the odds of getting a nice spit wad on your burger. The waitress never came back to ask how things were. I had to yell to get the waitresses attention track to ask her for the check and to go container for my wife's remaing portion of her burger. When I received the bill, it already had a tip included. I understand restaurants automatically do that. I think they know their staff sucks so in order to keep them, they make them mandatory. I've been in restaurants that do that with larger parties but not on 2 people. It was only wifey and I. Since service was poor I wasn't going to leave a tip.
I asked for the manager. I think his name was Jake. He was attentive and did what he could to make things right. So he removed the tip and took 10% off. I gave him $40 for the adjusted bill which came to $38 and change. On his way back to the table, he gave the waitress the change plus $38. She proceeds to hand me the $38 and she keeps the $2. I say to myself, I should just get up and go. My wife was all for that. It would be a free meal. But since that would be stealing and is not what God would want me to do, my wife and I went up to the manager and gave him that and he gave us the $2.
It's a shame. My wife had been there before a number of times and never had bad service. SMH.
I will not be back, but if you want to give it a go, it may have been a one time thing. In the end I placed 2 stars here on google because the manager did his job. I thank him for his hospitality and doing the...
Read moreI hate leaving reviews but this was genuinely terrible. Me and my boyfriend came here on a Thursday night, it wasn’t busy at all but it might as well have been. Upon walking in, employees were eating Taco Bell at the bar while waiting tables. Our waitress took a break from her $5 cravings box to come take our order. We got the Mahi bites as an appetizer, along with fish tacos and the brisket sandwich for entrees. Upon the food’s arrival, we didn’t get any silverware or napkins. Assuming they would come with the rest of the food, we ate our appetizer with our hands, but had nothing to wipe them off on. After a bit of a wait, the rest of our food came out. My tacos were pretty good, but I could’ve walked over to the bar and joined in with the servers to save a couple dollars and my sanity. My boyfriend picked up his sandwich and the bottom bun instantly disintegrated between his fingers, causing an avalanche of meat to fall onto the plate. Upon reaching for his fork with his BBQ covered mitts to finish his meat pile, he realized there wasn’t one. I went inside to get him a bundle of silverware. He unrolled it, kind of upset but willing to give them the benefit of the doubt. He picked up his fork to the sight of a crusty brown substance covering it. I went back inside to get another set of silverware which was clean this time and my boyfriend finished eating his sandwich slop with a fork and knife. After all was said and done, she took my card and I paid… Someone else’s bill! My boyfriend went inside to get the issue fixed, where they weren’t apologetic at all. Due to this lovely service, an 18% gratuity fee is required but not shown on the signed copy of the receipt. My boyfriend and I both work in the food service industry and are generally very understanding of all restaurants and their staff, but have never seen a place quite as bad as this. The total bill ended up being close to $80 which was absurd for what we got. I wouldn’t recommend this place to anyone, I would look around the area and...
Read moreSo I understand they can't help how some people act out in public when they drink. But they should watch the front of the house because first impressions are everything. So I walked in and I spoke with my kid on the phone instantly this hefty (Not the trash bags) guy who it seemed like the back of his neck was bright and burnt. He began yelling my daughter's name after hearing me speak with her. I then check him, and he stumbles away with his pal. Now if you don't mind terrible singing or maybe it's just a thing where you get up and try to be worse than the person before going here on karaoke night. I went it was so loud and so hard to enjoy your food. Again in this place's defense, it's not their fault I wasn't. Prepared for that. Lastly ordered a brisket sandwich on what the menu says a Brioche bun. I don't know if the server is new or they tell the wait staff that their brisket comes out looking like a pulled pork sandwich. I don't eat pork so I asked she said that this is how brisket is made and they make it here like that and pull it like this. I've never in a million places ever seen a brisket sandwich look like this and 100 percent not a pretzel brioche bun. She swore this wasn't pulled pork again I can't eat pulled pork and decided to just take it home. Guess what? It's pulled pork maybe she didn't know. I Don't know she was nice and kept up with me the whole time. I was there a total of 15 min couldn't finish my beer from laughing at the karaoke again not this place's fault. But the server did her job to her knowledge. So obviously tipped her over 50 percent. But the food was nowhere near what the restaurant advertised it as being. Oh, I know it was pork because I tried it and got sick af later. I wouldn't recommend this place if you plan on eating. Its trash. But the atmosphere I mean unfortunately you can't...
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