I came all the way from Greensboro, North Carolina for a vacation and decided to try this place because it looked great. At first, we waited at least 15 minutes before anyone helped us. Once we were helped, everything seemed fine—until I realized my bowl had all the sauces poured on top. My friend ordered and her sauces came on the side.
I politely asked if there was any way to fix or remake the bowl, since I didn’t know the sauces came on top and I’d never tried them before. The response I got from three different employees was honestly shocking—they told me it would come out of their own paycheck if they remade it. One of them asked with an attitude, “Did you ask for it on the side?” I explained that it was my first time here and I didn’t know I had to.
After a back-and-forth, I offered to just pay for the original bowl myself. Instead, she went ahead and made a new one without asking me if i was willing to pay for another one but then charged me for both, even though I never asked for a replacement in the first place. To make things worse, the second bowl was wrong and missing ingredients I originally ordered.
I’ve never had a customer service experience like this before. Being told something would come out of someone’s paycheck made me really uncomfortable, especially over such a small request. I would genuinely appreciate being contacted by management, because this left a really...
Read moreVery disappointed. We informed the preparer we were vegan and asked if we could substitute fajita toppings for meat. We were told yes, but then at checkout we were charged $2 more for each burrito for the “added” fajita toppings. The burrito was bland, with little flavor. It as our first visit to the franchise and the process wasn’t explained to us very well. Items behind a metal frame were not visible to choose from to add to the burritos. It wasn’t clear what items were able to be added at the normal cost and what constituted an additional charge. The wall menu had inaccurate pricing, we were told (upon checkout) “you can’t go by the posted pricing”, and then were charged $2 extra for each burrito.
Overall, extremely disappointed and feel ripped off. Skip and go to Moes.
Guy in front had similar experience.
Angry Avocado...
Read moreWe ordered via Door Dash..the driver was quick and very nice and professional. The problem was Angry Avocado. The taco trio was soggy and fell apart in lap and no requested sour cream. The burrito was ice cold, like it had just come from the freezer and the stale nacho chips were in a styrofoam box with no toppings. We were told by the restaurant after phoning that it was our problem as well as Door Dash! Was told that Door Dash has different pictures as to what is on your menu. Plain Nacho Chips cost $8.00! We were told by your restaurant to contact Door Dash to get a refund or drive to your restaurant and they would make the order in front of us. This was our first time supporting one of our local restaurants after living here for a lifetime and will not attempt to support this one again. Terrible food and lack of...
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