Chip City — Restaurant in New York

Rude and Unhelpful Experience at Chip City

This was my first time using Too Good To Go, and I was really looking forward to trying Chip City. Unfortunately, it turned into a really unpleasant experience. I placed an order for cookies and arrived just a few minutes after the 12pm pickup window due to train delays. I wasn’t aware of how strict the timing was since it was my first time using the app.

When I got there, the employee didn’t come out right away because she was in the back making cookies. When she finally came out, I politely explained my situation and showed my receipt. Instead of being understanding or even slightly helpful, she was rude and dismissive. She kept cutting me off and saying, “We can’t do anything, go to Too Good To Go,” over and over again like a robot. No empathy, no attempt to explain anything properly—just attitude.

I get that there are rules, but the way she spoke to me was completely unnecessary and unprofessional. It honestly felt like she couldn’t care less. I left without my order and with a really bad impression of the place.

Definitely won’t be returning, and I hope Chip City reconsiders how they handle customer service—especially when it’s not even the...

I’ve never tried Chip City, so the free cookie deal on National Cookie Day was a great opportunity to finally try their cookies. This is 100% how a classic American chunky cookie should be. Thick, sweet and ooey gooey.

I placed the order in-app and picked up my cookies 10 minutes later at their Park Slope store. The staff was very friendly and passionate. Their store decors and merch are also super cute.

＊Oatmeal Apple Pie Cookie I was pleasantly surprised to see actual cooked caramelized apples in between the cookie. Spiced honey oatmeal cookie gave more crunch to the texture, just like the pie crust of an apple pie. A perfect flavor to enjoy in holiday season. It was also relatively less sweet than the other cookie flavors (~50% less sugar than a chocolate chip cookie).

＊Confetti Cookie You can never go wrong with this classic flavor. It was a vanilla based sugar cookie mixed with rainbox sprinkles. The cookie was still slightly warm when I got it. Buttery and sugary...

Chip City is an absolute gem for cookie lovers! The moment you step inside, you're greeted by the warm, inviting aroma of freshly baked cookies that instantly makes your mouth water. The variety of flavors is impressive, ranging from classic chocolate chip to unique creations like s'mores and funfetti. Each cookie is perfectly baked, with a crispy edge and a soft, gooey center that just melts in your mouth.

What sets Chip City apart is the quality of ingredients they use. You can taste the difference in every bite, and it's clear that they prioritize freshness and flavor. The staff is friendly and passionate about their products, always ready to recommend their favorites or let you sample a new flavor.

Whether you're grabbing a cookie to go or enjoying one on the spot, Chip City offers a delightful experience that keeps you coming back for more. It's a must-visit for anyone in New York City who appreciates a...