Grand Morelos — Restaurant in New York

If i could give this place zero stars i would. They are absolutely HORRIBLE with customer service. And whoever says otherwise probably doesn’t pay attention enough. My family and i are bilingual which is important when ordering from here as this is a Mexican establishment. We were trying to order for delivery from the phone and unfortunately they weren’t understanding the order. We asked for 3 -number 1 combos, one with chicken and carne asada no lettuce and guac, one with carne asada with no lettuce no guac, and lastly one with carne asada everything but guac. We didnt even get to the individual tostadas because they were constantly interrupting and asking to repeat. We knew it was a big order so we patiently continued to repeat the first three combos with the first woman. She couldn’t understand so she put another woman on the phone, we started from the beginning again both in spanish and english. Sadly she still didnt get it after numerous times. After They started to laugh and basically mock the fact that we were having this trouble. Finally they put another person on the phone, this time a man who also spoke english and spanish, so we were hoping he would get it. When i asked “would you like me to start from the beginning my love? Or do you have the combos down pack?” He responded very angrily “ you know what i cant take your order , your madness is disgusting and your disrespectful call someone else!” Then proceeded to hang up the phone. We tried calling again to resolve and he didnt let us speak was yelling and giving us the address like as if we’re supposed to go over there and confront them. It was extremely unprofessional and again he hung up. I dont believe that the customer is always right but in this case we were and it was so rude of him to do what he did. Ive ordered from here before and never have they said anything about me or my family’s attitude. They lost great customers and trust me for mediocre food (that got doesnt sit right) its not a lost to us, there’s way better for way cheaper and way better customer service. Good luck ordering from...

Terrible service. They ruined our night. We should had left as soon as we walked in. I went to Morelos tonight with another 5 friends because of their Tuesday Taco special. The waitress refused to honor the taco deal advertised on their website. We were told that the deal was over and we would have to pay the regular price. We let her know that her colleague confirmed the night’s special when we walked in. She replied by saying that the other waitress “was new to the restaurant and didn’t know well how it works.” She brought guacamole to the table eventhough we didn’t request. Finally, when the bill came, after spending almost $120, we were charged 4% extra because We were paying the check with one credit card. In other words, after 15 years living in NYC, this is the first time a restaurant passes to me THEIR credit card fee responsibility. When we left, we saw a poster attached to the restaurant window. Indeed, Taco Tuesdays goes until midnight. We went back inside, told her what we read on the poster, and complained. She told us she would tell her manager to change the information on poster. The Mexican citizen in our group who is visiting NYC was chocked by the service and the terrible quality of the meal. In conclusion, this is a restaurant serving mediocre food and fooling the neighborhood with deals they cannot deliver. This is the first and last time I eat or bring...

Went to Grand Morelos tonight with my girlfriend for dinner and after okay food and subpar service, saw 3 RATS in the restaurant. We didn't realize there was a rat until our waitress went to charge my card and saw the rat and screamed while dropping my card. 10 minutes went by while all the restaurant workers were trying to find an dispose of the rat. While waiting, we saw two more rats in the eating area by my table and my girlfriend screamed and ran. Unfortunately, I wasn't able to leave as the waiter had LOST my credit card. While waiting for them to find it, we expressed our concern with the rat situation and our food and the workers gave us attitude and said "everyone experiences this situation" and never even apologized. It took another 15 minutes for her to find my card and it turns out during the chaos of the rat situation, another customer had STOLEN my card. It wasn't until the customer left that they "discovered" my card. They still proceeded to charge us for all the food and included gratuity for us so we couldn't even tip accordingly. They offered no apology and didn't even try to comp our food or offer any reassurance about the cleanliness of the restaurant. I used to enjoy this place but after this service, I will not be returning. Truly...