Jackson Hole — Restaurant in New York

Most burgers I review are meals I'd consider as, "lunch burgers." And they can be really good burgers...but they may not be a full meal. Tonight, I had a burger that was quite easily a, "dinner burger." Start to finish, I was really surprised by Jackson Hole. I expected kitchy, over-priced, run-of-the-mill Manhattan dining. What we got, was a friendly, neighborhood-quality, and very filling meal. Though it's down a few (six) steps from sidewalk level, staff were immediately attentive and helpful in accommodating a wheelchair. We were coming from a long afternoon at MSK, and have to say, the Jackson Hole team was as welcoming as the cancer team at the hospital. At least three team members pitched it to get us seated safely and comfortably. I can't say that we've seen that level of concern at any other restaurant in the city. The welcome set the stage for a delightful experience. We began with nachos, which were impeccably done with soft gooey melted cheese (not like the usual rubbery melted mess) and a really decent and flavorful chili. Diced tomatoes, sliced green olives, jalapenos, and two dips with sour cream provided a perfect finish to the chips and cheese. Then the burgers arrived. Next to me was a Santa Fe Burger, cooked nicely with a rich flavor and topped with enough guac to fill a sombrero. However, the standout of the meal loomed before me...the Jackson Hole Bison Burger. Though slightly dry, the bison patty was both saved and completed by the best pickled mix I've ever had on a burger. Sweet, tangy, and delicious, the onions, banana peppers, and cabbage added a complex mix of acid and sugar to the lean and delicious bison meat. Beyond the food, the service was spot on friendly and attentive...not too pushy, not a hint of snarky NY attitude, and we got to see food being prepared right at the front grill. To top it off, they make the best Arnold Palmer on the east coast. In a city with a thousand choices, it'll be hard to try someplace new when Jackson Hole is so good, and so...

I eat at Jackson Hole Queens and the Upper East Side regularly. Queens all eat-in. UES mostly take out. I always order the “one pounder” (a $24.50 burger). Today, I looked at the menu, which I usually do not. I saw JH has special sauces for which you pay a small amount extra. I decided to try four of the sauces as an alternative to ketchup. I tried the barbecue, avocado salsa, marinara, and pesto. The barbecue was very good. The marinara sucked. The avocado salsa is not worth having. The pesto was white. I tasted it. It tasted like tartar sauce. When I questioned the staff, he told me it is because the pesto is made in-house. I told him I am Italian and I have never seen or heard of white pesto (that would mean white basil - but what would an Italian know about pesto?). Worse of all, the burger was mildly warm. That was the proverbial straw. I asked to speak with the manager. He offered to put the burger back on the grill. I explained I hadn’t eaten for 12 hours and I wasn’t going to wait any longer (they were busy with Super Bowl take-outs). He stated their burgers don’t sit around. I said “then you think I’m lying.” I asked if he wanted to touch the burger with his finger to verify my claim. He declined. To be fair, I’ve had food from here many times before, and never had a problem. But if this is a trend, I will definitely go go elsewhere for my $25 hamburgers. At the end, I was offered dessert on the house. I declined. I tipped generously. I wanted to ensure JH that their customers know pesto. I also want them to know their customers actually know warm from hot.. I was not lying. This was not a ploy to get a free dessert. This was just a customer expecting and wanting a quality burger for $25. Too...

I'm born and raised in NYC, so I grew up on Jackson Hole Burgers. We always went to the one on the upper Westside, which isn't there anymore. I no longer live in NY. I am here visiting and wanted to walk down memory lane! We finished shopping in the village and wanted to close out the night with something delicious and nostalgic. Jackson Hole here we come! We drove to the one on E 64th St. Initially we drove right by it! It's downstairs in an apt. building, so it's hard to spot. It was 9 pm and dark so we didn't see the sign. We called to be sure and they said "Next to the hospital." That was all we needed! Our server seated us and handed us the menus which were on a computer tablet! They have SO MANY new choices to choose from! I got the Bouldini. Which is onions mushrooms w cheese. I had the audacity to ask for a fried egg on top of their already ginormous burgers! My husband ordered the Mac and Cheese burger. I had a Root Beer float on the side. He ordered a mixed fruit smoothie. Those were delicious too! Anyone that knows me knows I drown everything in ketchup. I took one bite of that delicious, tender, juicy burger and didn't dare put ketchup on it! It would have ruined it! Hands down THE BEST burger I've eaten in my life! Tasted even better then I remember as a kid! Normally you eat a burger that size you feel bloated and need a nap. The meat was so light and fresh and delicious, it felt like I had a salad! Full disclosure we did not eat the buns! We focus on the important part. The BURGER! We ate every last morsel! I don't eat beef often. This was worth me falling off the wagon. Thank you, for a delicious,...