Matto Espresso — Restaurant in New York

Typically, I order ahead for pick-up on my way to work, as I trust that my coffee will be made correctly. However, on this occasion, I noticed something was off with my coffee. I didn’t taste it right away, but after about an hour at work, I took a sip and immediately noticed that it tasted burnt and was not made properly. The coffee appeared much darker than usual, which led me to believe there was an error in preparation. I even asked a few of my coworkers for their opinion, and they confirmed that the coffee tasted off as well.

To address the issue, I took time out of my day to walk back to the shop and explain the situation. When I approached the counter, I politely informed the staff that the coffee tasted burnt and that I didn’t taste the usual vanilla flavor. Unfortunately, the response I received was less than professional. The barista who made my coffee became defensive, claiming that she did, in fact, add the vanilla, and continued to dismiss my concern, even mentioning that I frequently complain about the vanilla flavor. This was particularly frustrating as I hadn’t interacted with her for a week or two by now, and today was my first time seeing her in a while.

I was simply trying to resolve the issue and made sure to remain polite. However, the situation escalated when I was met with an attitude. I expressed that the coffee did not taste right and suggested that they taste it themselves to verify. While one of the other staff members offered a vague apology, the issue was still shifted back onto me, with an implication that I was being unreasonable.

I have always been respectful and understanding in my interactions with them, and I was disheartened by the defensive and dismissive attitude I encountered.

In the past, when I’ve mentioned that my coffee was missing the vanilla flavor, it was genuinely due to the absence of vanilla in the drink, often with just coffee and milk. In those instances, the staff has always been polite and apologetic, explaining that they were busy and may have simply forgotten, which I fully understand and never took issue with.

After some time, I found that maybe the sweetness level of my usual 4 shots of vanilla did not meet my preference. As a result, I began adding an extra shot of vanilla to achieve the desired sweetness in which it did improved my liking of the coffee.

However, during this visit, I was surprised to be accused of always complaining about the vanilla. I want to emphasize that when I raise a concern, it’s based on a genuine issue with the coffee, not as a means of creating unnecessary problems. It felt as though my attempts to resolve the situation were dismissed, which was frustrating, especially since I have always made an effort to address such matters respectfully.

If it were a personal mistake on my part, I would have no hesitation in acknowledging it, as I value the rapport I’ve built with the staff at this shop and genuinely appreciate the service provided.

After this disheartening encounter, I will gladly take my...

A worker stands tall, with pride profound. With nimble hands and a warm, friendly face, They bring joy and comfort to every space. They greet each customer with a genuine smile, Making them feel welcome, going the extra mile. With expert knowledge, they recommend the best brew, Crafting flavors that delight and renew.

With precision and speed, they handle the rush, Efficiently multitasking, never a hush. They manage the chaos with calmness and grace, Ensuring every order is served with haste.

But it's not just the skills that set them apart, It's their passion and dedication, straight from the heart. They take pride in their work, no task too small, Creating an atmosphere that welcomes all.

So here's to the good worker at the coffee shop, shout out to MATTO COFFEE SHOP mariam and baby mari...

Great place to grab a nice espresso or a cappuccino, and a couple pastries.

Everything is well made and each item - no matter what - will only cost you 2$.

You think I'm messing with you? Well, I'm not: whether you'd like a croissant, a slice of cake, a brownie, or a feta lasagna, each item you select will have the same price.

Love that they have sandwiches and lunch options as well - which makes it a darn cheap lunch!

The quality is honestly pretty good, and their latte is pretty yummy too - I also appreciate that they have a few different locations so you can pick the one closest to you!

Definitely a place you need to be on the lookout for, even if just for a something quick to recharge from A walk around the city!

Will definitely be...