Pablito's — Restaurant in New York

What a horrible experience!

I recently moved into the neighborhood and decided to give this place a try for takeout. We ordered chilaquiles, a torta and some fries.

Upon delivery, my husband picked up the food and we started eating. I immediately noticed something was off with the chilaquiles. The sauce tasted weird (chilaquiles are my favorite so I get them pretty regularly and I know what they should taste like).

I was pretty pissed but starving so opted to just start eating the chicken and eggs. My husbands food was fine. Upon noticing I wasn’t eating the chilaquiles my husband decided to try them and agreed they were off, it wasn’t just me. We decided to call the restaurant.

They were apologetic and asked if they could send me a replacement dish. They also asked me to send back the chilaquiles. I ordered a huarache.

I waited an additional 40min for the food. Upon delivery I finally started eating. And then about 20min in the restaurant started calling. The lady on the phone was different and she was upset the food was opened. She said in the future I needed to return unopened food and claimed that something was wrong with me. She suggested maybe I had done something to the food, or just couldn’t handle spicy.

I was stunned, first of all I’m Mexican and eat spicy on the regular. I was honestly not even going to not even write a review from their bad chilaquiles and accept maybe it was an accident on their end. But to then call me back after everything had been resolved and give me that attitude was completely rude and unnecessary. Was I not supposed to taste the food I ordered? Why was she adamant the food needed to be unopened? Was she planning on giving that to someone else? I don’t understand?

Needless to say I will not be...

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