Suram Sushi & Ramen — Restaurant in New York

Came in for a quick bite today with a friend. Ordered two items for us both. First item came out after 15 minutes of waiting and the second item I ordered wasn’t coming out after waiting for another 25 minutes. After 25 minutes of not having my food served, I had to ask the waiter about my food and she notified the sushi chef to prepare my order. Keep in mind, It was my first time here and when I went to pay, I chose the “no tip” option and signed because I wasn’t satisfied with the service and long wait times, having to remind the staff there about my order. Before I could click the “Pay” button on the POS system, the very same waiter that took my order, pulled away the POS system away from me and said “TIP PLEASE”. I respectively said “i’m choosing not to tip today.” The waitress, looked at me again and got a little bit aggressive and repeated to me “TIP PLEASE” and I looked her dead in the eye and said, “I’m not going to tip, I wasn’t satisfied with the service today.” She knew she wasn’t going to go anywhere with me so she looked angry and gave me a side eye while she processed my card. She then followed by whispering something about me to another employee working there soon after.

+Foods decent +Establishments nice and clean -long wait time (forgotten the other half of my order) waitress are nice but very aggressive...

Came in spontaneously after going to a nearby event and despite it being a Sunday night with no reservations we were seated immediately. My date ordered the #3 sushi, hot green tea, and we shared the takoyaki appetizer. I had the creamy miso soup with an egg added. Everything was really good! I didn't try the sushi but my date said he liked it. Nearby tables ordered the rock shrimp tempura and various rolls and ramen, all of which looked good.

It was my first time trying takoyaki so I don't necessarily know how it compares to other versions but this one was soft with a pleasant outer crust and complemented well by the shaved bonito flakes and sauce. I could have happily had the whole portion if we weren't splitting it. My ramen was vegetarian and the best parts were the smooth broth, soy bean cake, and the egg, but all of it together was good. I was impressed at how well it worked without a pork base.

The waitstaff were friendly, very prompt with filling our glasses, and helped explain when I had a question about a menu item.

It has a cozy, intimate atmosphere perfect for a date but I wouldn't suggest it for a huge party. It was cool being able to watch the chefs work behind the counter. If I were in the area I'd happily go back again. In a city with endless options for food this place is a...

I wanted to support this place because I live nearby but they need to be more clear about what they announce. First I tried going in for the lunch special - they have it announced on their door as ending 3:30. I came in 3:20 and they didn’t let me order from the specials. Second try I came in asking to get the 3 roll lunch specials to go. They rang me for full price and only after told me the lunch special is only for dine-in. That’s not announced anywhere and not written on their menu. It comes off as a shady practice - and also why would you not let people get takeout if they’re paying the same amount and tipping 20%? It’s very unfortunate and makes me not want to come here again.

As for the food - the ramen is below average and I would not recommend. The sushi is good and tastes fresh, just fairly small! I got a roll of salmon avocado and a roll of salmon eel (basic rolls) to-go, and with tip it was around $28.

All in all, I don’t plan on coming back. I prefer to support business that are upfront about their rules and want to build customer trust. They...