Dunkin' — Restaurant in Newark

I’m mortified! I was accosted, scratched up and embarrassed by the new manager, a Moroccan Lady, over a few straws to use to drink my keurig K cups that I’ve purchased at the same store.

I have been visiting this store for over 14 years and have never had an issue. All the staff are familiar with me and have treated me with respect on every visit. Even the owner is familiar with me, who have also offered me a bag of straws to use however i like. I stopped in the store as per usual to retrieve 12 straws, the new Moroccan manager stopped me and told me verbatim, “I’m paying for those!” i responded by asking who she was having known the owner and previous managers. Last i remembered she was the same cashier who rung up my order and didn’t even know what a keurig cup was. She replied by snatching the straws from my hand and told me I could have only one.

I reached out to the one of the employee that I was familiar with and who was also standing there, he confirmed to her who I was and my business there. She turned around to me and stated that if he gives it to me, he will be in trouble. I then took up a few straws and left the store. Due to the adrenaline I didn’t examine my arm until i got home to shower for work where i saw the scratches.

I returned today to speak with the manager about some scratches that i received as a result but the bullying manager who disrespectfully disregarded me and told the staff to go attend to someone else. She then proceeded to make a big scene in the store infront of all the customers accusing me of stealing that she allegedly caught on camera.

I am dumbfounded to this minute. If this is what service has come to as being acceptable then I will need to reevaluate where i spend my hard earned money. Please stand clear of this store and this new power tripping of manager.

This is not only assault but a blatant disregard of the customer service laws that is put in place to protect us as customers and how we spend our money. This woman is a liability to the legacy of...

Update: Apparently, management has become jaded and suspicious of everyone living in the area. I was recently sent an email birthday coupon for a free beverage and although I have spent my money there almost every day, they would not accept it.

I asked to speak to the manager as to why a Dunkin Donuts would refuse a Dunkin Donuts coupon and I was put on speakerphone with him. The manager explained that they don't take printed coupons (the email explicitly has a "print this coupon" option) because anyone can print, copy and get deals. While I do understand, I have been a loyal customer for years and the staff is familiar enough with me to know that a "we don't take that" and being shuffled to the side is not a good look. Thus I will not be going back there.

There is a level of trust that should be had between establishment and customer. I trust that you sell me a quality product and you trust that I'm not trying to rip you off. If that basic mutual respect doesn't exist, my loyalty won't either. I will take my money elsewhere.

For anyone else who doesn't live in the area, my original review still stands. Just don't bring a Dunkin Donuts coupon to this Dunkin Donuts.

Friendly staff and very clean. There are a few panhandlers that sometimes hang out by the entrance but it's safe. Lines can get long when the morning work crowd goes to get their...

This place deserves 0 stars , I found hair in my sandwich and it was tasting old, I went back to the store to tell them about it , they just say that there’s no woman’s making the orders and trying to say that I was lying, then I told them that I just want my money back, the price was 6.75 and they give me back 4.75 says that i ask before for a ice cup so they take 2 dollars because the ice cup, but when I ask for the ice cup they didn’t charged me anything. Don’t never come to this place looks nasty and...