Doodle Bugs — Restaurant in Newport

Don’t get me wrong by the ice cream is good here but the service is terrible. I was served by a teenage who could barely do her job, I order a single scoop for my son and she served and charged me for a double scoop. Also there was a large crack in the cone so I asked her if that would be fine and she insisted it would be okay so I gave it to my seven year old son just for the ice cream to completely fall off with some of the cone attached to it as we were walking out of the store (In sight of the employ). I walked back in and asked if she could rescoop the cone because it was clearly a defect in the product ( the large crack that I ask the scooper about) and she replied by saying “you didn’t spill the ice cream in the store so I can’t help you out”. This is just so frustrating because the ice cream was literally spilled two feet out of the door on the steps (on the store property) because of a defect in there cones.

Do not go to doodlebugs if you want to be treated kindly or just want to have a normal cone...

Good ice cream- THE WORST customer service I’ve ever experienced.

Went in today for ice cream, had my dog with me, asked the girl working behind the counter if it was okay if she came in (completely being fine if she weren’t allowed but wanted to check) and she gave me a filthy look and said “I guess”... I responded with “are you sure”, she just continuing to stare me down and no response. Picked up my dog and went over to order. She was disinterested in helping my friend and I and seemed like it was such an inconvenience we had walked into the store. Asked for a cone with vanilla and she dead eyed went and got it. Then when I asked if they had any rainbow sprinkles she sassily laughed and said “um no”. Honestly, seemed like she really didn’t want to be there. Was disinterested, cold and plain rude. Had her phone out on the counter so I must’ve interrupted her texting, that’s a valid reason to be a horrible server- right?! Hands down the worst customer experience I’ve ever had and WILL...

There was only one young girl working on a busy Saturday afternoon, which I understand with everywhere being short-staffed, but she was really nice and did a great job. The ice cream selection is good, lots of choices but my Italian soda was just Sierra Mist and syrup. I asked about it and she said that's just how they make them. I was also curious and honestly a little skeptical about the white chocolate dog treats they had for sale. There is a cute little gift shop inside, and I agree with what another review said- they are cash only and have an ATM on site...