Mazatlan Mexican Restaurant | Newport — Restaurant in Newport

This was our second time coming but it been quite a long time that we didn't remember what our experience was in the past, so we decided to come back. At first glance, inside feel pretty dark but the establishment is kept very well cleaned. The table was freshly wiped down with a clean rag with bleach. We were pretty pleased that they served salsa AND beans, our children enjoy eating chips and beans, as much as they enjoy chips and salsa, It makes dinning less stressful. I order camarones a la crema, which was actually quite delicious BUT for the price that was paid, which is around 20$ wasn't very satisfying. There were maybe 6/7? Prawns/big shrimps in total and a lot more broccoli and cauliflower and little to no mushrooms. Again, it was good but just not at all what I had expected. Despite it being good, I was still fairly disappointed. My second disappointment came when I had asked to see their menu for alcoholic drinks and the sweet lady who sat us down said they only serve mocktails. We choose this restaurant due to the reviews and their drinks looked great unfortunately for what ever the reason may be, they didn't have any available or perhaps no longer offer mixed drinks. My third and final strike was when we ordered a kids apple juice. We specifically said KIDS but the younger lady asked us which color we preferred for it to be served in. Both my partner and I look at each other confused. My partner said "I don't know? This one," (points to the blue cup,) and than follows it with "what ever the kids apple juice comes in," When it was time to pay, we were charged for an adult apple juice. To our confusion we asked the young lady who took our order why we were charged a lot more for a kids apple juice. She said because we choose the blue cup. We did not feel like arguing because we know times are tough. Unfortunately the way she choose to upcharge us, for something we made clear that we wanted and even repeated back, came across as dishonest. We won't come back to eat here when we come to visit...

I love going out to eat and respect what it takes to be a waitress, I and my family have always been I. The customer service industries. That being said, I have never been treated so poorly from a restaurant. The owner Lisa was our waitress and was rude and made herself scarce and kept running into the kitchen. There were about 5 tables that were eating, which is not overwhelming for one waitress (my family is in the restaurant business, and I myself have clients and customers) and we couldn't get her to stay so we could finish ordering, very impatient and dismissive. She carded me, I left it in my car... So I was surprised she didn't card my friend (who is in her 20's). Our food was a mixture of hot and cold and when we got our ticket it was illegible. We were splitting the ticket three ways and tried to no avail to comprehend the chicken scratches. When I tried to flag our waitress/owner down she wouldn't come over. She came in and out of the kitchen, with me sitting in plain sight with my arm raised high, at least 4 times before we three decided to split it evenly three ways since it was $54, we left $60 cash( I usually tip 20%, but she was so rude). We leave and as I'm buckling up I find the waitress knocking on my window saying I need to pay her more or she's going to call the police. I went inside and asked her to explain what she meant and she said she gave us two tickets, not one, and we still owed her $33. She picked up the phone and said she was going to call the police if I didn't pay. She was unable to explain the charges on the ticket we were given, nor did she have a copy or explanation of this mystery 2nd ticket... I was so embarrassed and felt awful for interrupting other people's dinners I apologized for the raised voices ( it's small and everyone heard our loud argument) and gave her a credit card... Even though there was no proof of what we ordered that would have been an extra $33. The whole thing was shocking and embarrassing, I have never had this happen, and will...

Food was bad, not fresh and seemed to be microwaved. There was especially poor service not from the serving staff but from the management. When we told her about our cold food she reacted in anger and yelled at us, she was projecting the idea that we just didn't want to pay and didn't treat her staff very well either. Our server was not at fault and did a fine job. When we got the bill we went to the register to pay and communicate to her, I asked her why she was reacting in so much anger, it was a simple fix of getting some new food or just going home. I am experienced in food industry and I told her that this was no way to treat guests coming into her restaurant she refused to talk to us and said we made her waste so much food (excuse me but I'm not going to pay $15 for a plate that is microwaved and not good) she then told us to leave before things got ugly! I told her we didn't want to fight we just wanted her to know but she obviously didn't care. I wanted to tip the server because she was doing a good job and obviously it wasn't her fault when I asked the lady she said she was probably crying in the back. At that point we left there was no reasoning with that woman. Our kids didn't eat and we had to drive to McDonalds where the young cashier was nicer than that lady. I just hope that if she isn't the owner somebody takes action because she is rude and will drive people away!! Never will we go into that place again or a Mazatlan if they have people like her! I will also tell people about it because no one that is going to spend money and time with family so have to put up with that!! This incident...