Their kitchen and manager needs work. Ordered the $60 ribeye steak med-rare. The first time the steak came out well done. They certainly cooked the flavour out of it and it was tougher then shoe leather. Kyle, the bartender immediately apologised and had the kitchen re-fire the steak only for it to come out med well the second time. Kyle asked if I wanted to try for a third time. I told him no thank you, that I needed to eat. He immediately went to find his manager to try to resolve the issues without me having to ask. What seem to be a game of playing where is Waldo (the manager on duty)? Once she was located, she sauntered in, went to the computer to give a 50% discount. The irony is… I wasn’t looking for that. I was thinking she would try to course correct the situation. Nope. She just disappeared straight after…. Back out of the restaurant and back into the hotel somewhere… Kyle gets a raving review of 5 stars, he is the saving grace to this issues and why this won’t be a zero star review. He rocks! The manager in question get 1 star, the kitchen needs guidance, the kitchen get 2 stars. It’s pretty bad when I’ve had better service and steak from somewhere like a waffle house then this “higher...
Read moreAbsolutely loved the atmosphere. The beautifully designed room was something I wouldn’t get tired of anytime soon. Large floor to ceiling windows is a YES for me. What a great place if you wanna take a casual photo shoot (or upscale!). The food was okay - I ordered over easy eggs, breakfast potatoes, and bacon, a side of fruit, and a pineapple mimosa. Something that could have improved the mimosa is a pineapple garnish atop the glass. And the meal could have been elevated with a decorative plate, or maybe some peppered bacon, or a special sauce for the potatoes. Just a thought! The service was okay but 30 minutes before the resturant closed for breakfast and it showed a tiny bit. Overall, it was okay but I’m not sure if there was anything drawing me back to...
Read moreThe absolute worst experience I've ever had at a restaurant. We had tickets for the 6:30 pm show at the Orpheum theater, which they were aware of when we made our 5:00 PM reservation. We ordered by 5:20 pm latest, and three of the five people got their food set down in front of them at 6:10 PM and the other two people got their food at 6:18 PM. I literally shoveled a few bites down before we had to run out of there. The manager could not have cared less, in fact, she even walked away from my friend who went to speak to her about what was happening. Horrible, horrible experience. Would not recommend this...
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