Jimmy Buffett's Margaritaville — Restaurant in Orlando

Highly Disappointed!!! Literally the worst service that we have ever had at this location. We chose to spend our 11 year anniversary here at Margaritaville because it has played a very important role in our relationship. We made a reservation and still had to wait to be seated even when we showed up on time. We requested a table a little intimate as we know how loud this place can be. I mean come on, its Jimmy Buffets place lol. The table they chose for us was smack dab in the center of the stage floor, surrounded by kids, families and LOUD music and flashing lights. They totally ignored our request. We politely declined the table. The seating host gave a dirty look and got an attitude. When we requested to sit out on the outside patio he said in his ear piece, “well NOW they want to sit outside. Can you just see whats there.” Well excuse us! Once we were seated, the server they assigned to us clearly did not know what he was doing. We ended us waited for almost 30+ minutes before we even got our appetizer. I had to call our server over to get refills each time as he never once came back to check on us entire time. The appetizer was burnt, and the chips were stale, clear signs that our appetizer stayed up underneath the warming light for far too long. Never got an apology for the wait. Then we waited for over 40 minutes to get our food. While all the other tables that came in after us got their food. The Turkey pork sandwich my husband got was extremely dry. He ordered sweet potato fries and they gave him regular fries. I ordered the crabcake sandwich which was not cooked enough, so the crab patty was falling apart everywhere. And my fries were very hard and overdone. Needless to say we were starving SO BAD because we waited so long to get our food. We did not want to chance it by saying anything for fear that they would take the food and we would be a whole another hour before we got a chance to eat. So we ate in extreme silence while exchanging weird glances. We were already on the verge of just walking out. So we were just trying to make the best out of a poor situation. Our server never once came to check on us while we waited, never once apologized for the wait or anything. They did not even congratulate us for our anniversary at all. Now I don’t normally do things like this. Spending as many years as I have working in the public with customers, I am always polite and understanding when it comes to things like this. But this is by far the worst service and food quality that we have ever gotten at this restaurant. But then again it is the first time that we have eaten here since Mr. Buffett’s passing. So I don’t know if the company that has taken this restaurant over is the cause for the poor service or what?!? I just don’t know. But it is safe to say that we will not be back there for a while. I guess if we want good sea food, we will go elsewhere. P.s we filled out a survey 3days ago and have heard NOTHING back. So they obviously do NOT care. So this is telling us that this place is just numb to this kind of thing. Which is fine. Our wallets can be numb from ever paying for anything from...

We arrived at 6:50 for our reservation at 7:00 and did not get seated until almost 8 pm. While on a regular day, we wouldn't have cared, we had a toddler who's used to eating at 7. Usually, they fall asleep while eating but this time we had to stand around waiting. While being taken to our table, we saw a whole dining room empty (on a Saturday Evening). While being seated, our toddler was struggling to sit still, no doubt from the hunger. We had no snacks and did not think we'd wait an hour for our reservation.

Several times people came up to offer help. One worker brought us fries but it was too late. The toddler went into a full meltdown and the last resort was to let him tire himself out. Imagine to our surprise when after 15 minutes of waiting for our server, she arrived. The first thing we asked for was Apple juice. We stressed it while ordering our water, fountain drinks, and 1 cocktail.

After waiting a few more minutes we finally got ALL our drinks, except the Apple Juice... our toddler was still mid-meltdown. We told our waitress again we needed the Apple Juice and she walked away, unsure if she heard us. A few minutes later she came back with the cocktail... at this point, we were done. We wanted to leave. She stands on the side with the 2 minors and leans over them, barely reaching the person who orders the cocktail. The youngest one trying to help reaches out his hand and is met with a stern "No". After he tries to help again, she shakes her head and says "Don't touch the glass." Yet there is space behind the person who ordered it but she chooses to reach across the table. My mother-in-law had to stand up to grab the drink. It's been 30 minutes since we've been seated and we've only just got our drinks and no food. The toddler is still screaming.

Finally, 45 minutes after being seated, she asked if we were ready to order. We again told her that we needed the Apple Juice and 2 orders of Volcano Nachos Surpeme (which we've gotten before and was delicious) and again the Apple Juice...

After some time, instead of bringing the Apple Juice before the food, a different waitress brought us our food and the drink... at this point, we were toward the end of the toddler meltdown, while I understood the meltdown made everyone annoyed, uncomfortable, or angry. This did not affect us because we knew the reason and no one was helping. We ordered the Apple Juice and stressed the importance of it!

We understand being short-staffed but at 8 pm, having no waitresses on a Saturday/Weekend and a whole dining room empty while there was a long wait outside is unacceptable. This waitress did not act professionally even catching her roll her eyes several times as we ordered. We were a party of 7 including the toddler. They add an 18% gratuity and if that wasn't the case, we wouldn't have left anything. We enjoyed our Nachos, the toddler fell asleep and we left after paying. We were VERY unhappy with the service and saw several waiters standing around while we were still waiting for our Juice. Again... we stressed the urgency!

Would not...

Me and my family decided to dine in. When we first got there everything was fine. The hostess was nice, my husband asked if we could have a booth and she did say we may have to wait longer which is fine we told her we didn't mind. This is our first time ever here so we are not familiar with this restaurant at all. When we were called up to be sat the gentleman was very rude he didn't not greet us. it was almost like we burdened him just by being there. He proceeds to sit us next to the stage at a table that sits like 10 people when we are only 4. My daughters chair was next to the amp for the music she is five and my son is two not good for that young to be next to such loud noise like that. The gentleman not only took us too a table which he did not ask for he just threw the menus down and rushed away. He did not say enjoy or your server will be right with you. When my husband went to follow him to ask him if we could have a booth, now my husband is a bigger guys and this is the first time we were at this restaurant so we did not know that the booths are very very small even for me and weigh 125 pounds. Anyway the gentleman says "uuuhh if you think you can." And we're very confused and asked what he meant by that and he just said. "You can try to sit there if you want." It was until we got to the booth that we realized what he was implying. It would have been more professional for him to be honest and tell us the booths do not accommodate larger people but he made a show and embarrassed my husband by walking us around and being weird about the booth questions. I just don't understand why he could not have been professional about it. Not only that but when he sat us at the booth he did introduced our server she didn't even say hi she just stared at us and she looked very annoyed as she walked off. This place is very very unprofessional and these people working here do not know how to treat customers. Especially customer that have never been at that restaurant. it's very very sad because I will never set foot in a there and I will tell everyone I know how terrible of an experience we had. Like what happened to manners and being nice. I was a server for ten years and when ever I sat somebody I always asked them how are they doing have they ever been here before. You know small talk but no this was very rude and absurd how we were treated. I except better from places like this considering their location. I could not rate the food that's why I gave it one star. The atmosphere was very tense only a few workers seemed like they wanted to be there everyone else...