Arby's — Restaurant in Palmdale

I don't know what's going on with some of the employees. It's always feel like 50/50 of service at this place. I made a review here 3 years ago with 5 stars but I'm changing it to 1. I don't know the employee's name because I have the feeling this male employee wasn't name Jessika. But I had issues with this specific male employee because one instance I ordered the classic crispy chicken sandwich and ask if possible to get me a patty that was straight from the fryer because I can't taste the meat being in the heat lamp for too long. I know sometimes fast food places have heat lamps to have ingredients and items quick in ready. But this employee was giving attitude saying "our food is always fresh". I'm sorry, no we all know well no fast food place has fresh food and a lot of it is sitting under heat lamps. Today I order the 60th Birthday meal and it comes with the Jamoca shake and I specifically ordered it without the whipped cream. I get the order but I see the shake wasn't there and I stare at the same employee and he just stares back. I said "I'm still waiting for the Jamoca shake" and I'm not surprised still put the whipped cream. I didn't bother to correct them because he clearly spacing out. It is not okay fast food employees are getting paid 20 bucks an hour and...

The night manager is very rude, I asked for a sandwich that was on the Arby's menu that I was looking at on my phone, she got unset because they didn't have the same sandwich at the restaurant even though it was on the Arby's website menu. She raised her voice at me at the drive through window, I ended up getting a similar sandwich off the menu, For her to be the manager she should be setting the example on great customer service instead she did not treat me like a valued customer... by the way, this was my first time eating at Arby's ever, this is why I was looking at the menu on my phone prior to going through the drive thru, her attitude has made me never want to go back to that restaurant. Terrible, they lost a possible customer as I just moved around the corner from...

1 bathroom. A homeless person spent a good hour in there during my whole visit. I wouldn't even try to use it now. The food was ok. Nothing to brag about. Haven't been in here in 4 years. The resturant was clean. The staff( limited) was polite (i guess). The drink machine in the resturant is turned off . No note to let us know this. Not customer user friendly. I understand the high cost to run a California business is over the top but a few conveniences for older folks , like only 1 bathroom. No available ice or drink . I completely get the reasoning BUT a simple note would be nice on the door and drink machine. As I said it's been 4yrs since I've been here. I Live far, very far away now. Certainly wish you much success...