Wendy's — Restaurant in Pelham

First of all, upon entering this so called "fast food" restaurant, the staff was both visibly physically absent and mentally absent. Before approaching a kiosk, I saw that neither kiosk was operating. I then requested for an employee take my order and was rudely told to use the kiosk. I informed her that the Kiosk was not operating and instead of taking my order, she came over and quickly showed me that she had no clue what she was doing; she would rather spend 6 minutes trying to make a computer work to take my order instead of taking my order in 2 minutes.

I was then guided to the register, wherein she ordered another employee to take my order instead of doing the work herself. The employee assigned to take my order was noticeably high and did not even appear to realize where he was or what he was doing. I had to repeat my order several times, only for him to ask me my order and repeat it back incorrectly. After being corrected again, he fulfilled my order. After being given my food, he forgot my sauce, cup for a beverage, and French fries (which was 1/2 of the order). I had to ask 2 more times for sauce, giving him adequate time to fulfill my request before having to ask again.

Overall, the food was lukewarm at best, the beverage options were slender, and the customer service was atrocious.

About 2 weeks after, my mother in law went in to order and had a similarly horrible experience. However, in her order, the employees forgot 2 drinks, sauces, and the food was lukewarm; it also took quite some time to fulfill the empty order. We will NEVER be giving this restaurant our service again until staffing is changed; I will further discourage everyone I know to not provide this restaurant with...

On 7/23/24 @ around 6:20pm I pulled up to the drive through got greeted within 30seconds which was WERID for this store cause I had been coming for weeks and it was always long waits so I was kinda shocked so I continue to order the young lady on the speaker was so polite she was patient and she suggested sales when I got to the window I ask did you take my order she said yes mam she said why in disbelief thinking I was gone say something bad I said because you was the polited person I’ve seen here in a while I say what’s your name I need to speak with your manger she says Ashley still looking like what did I do so she goes to get him and he comes to window and say what can I do for you and I said nothing I just wanted to say how respectful and polite Ms Ashley was and that’s different for us cause normally when we come it be long waits and attitude but not this time so I wanted to tell you that you have a good person working here and that if you all keep people like her around we will be back cause the team before this is awful and we stopped coming so we decided to give it one more try and it was the best visit I’ve had in a while here and he responds well thank you we are trying to get people who care about the customers and their needs and I said well keep up the good work by the way what’s your name he said I’m Thomas I said ok Mr Thomas I have faith in you keep hiring people who are understanding and love and care for they work and we will continue to come back so way to go Wendys big ups to Ms ASHLEY the worker and Mr Thomas the manager KEEP THEM AROUND THEY ARE THE BEST AND WE WILL CONTINUE TO COME FOOD WAS HOT IT WASNT OLD BREAD WASNT HARD OR NOTHING!!!!10/10 best...

This has got to be one of the worst locations I have ever been to. I came through the drive thru around 12-12:15pm today. I asked for a Bourbon Bacon Cheeseburger. The lady asked if I wanted a single or double and I said "double". Then she asked if I wanted to make it a large combo and I said "Medium". Everything was fine except I got a single patty. So I turned around and drove back and explained to them that I got a single patty. One of the 3 ladies argued with me and said I ordered a single... I said no mam and explained to her everything that I said which was a double patty and medium size fry and Dr Pepper.. I overheard the leader/manager said to pull around "We got you!"... you could here the cashier or whoever yelling at me in the background, "Pull around!!!". The cashier with the long fingernails continued to argue with me and said I needed to pay for an extra patty. I said, "Okay can you show me the receipt because you didn't give me one." She was trying to look it up, but never found it or didn't want to show me the receipt, so they quickly handed me the bag with the new burger inside... I leave the drive thru because it was busy. As soon as I pull out and check the burger, they forgot to put the bacon back on the burger.... that's one of the main ingredients. I tried calling the store to notify the manager of the mistake and nobody would answer the phone... The way they treated me and talked over me, you would think they hate their job so badly. This is by far the worst service I have ever experienced and I will never visit that Wendy's location ever again and will be a while before I think about going back to...