Denny's — Restaurant in Pigeon Forge

My entire Uber eats order was completely wrong, gross, and had an allergen they claimed they didn't add. First off I RARELY, if ever have to voice such a serious concern in such a negative way, especially online. It hurts my heart when I am FORCED to, however, due to the complete lack of professionalisim within every avenue of thier "service".

So, with that precedent set; let's begin with The finger lickin chicken fried chicken"...just...🤮🤢 It was Seriously burned beyond recognition and HARD. Furthermore, under the "gravy" was a thick layer of BBQ sauce which is CLEARLY visible and has a heavy BBQ smell. I'm allergic. But the woman on the phone said they didn't do that. 🙄 I have eyes. And a nose. And photos. It's BBQ. Next, the cheesecake had no topping, the pecan pie was completely missing, the ranch 3 sauces I paid $4.59 for weren't included. The fries and sandwich was cold, mushy, soggy, and limp/stale. When I attempted to reach Uber eats I was met with the stark and unexpected surprise that Uber eats doesn't have customer service. No phone number. No advertised "chat feature". (Pretty sure that's on purpose for this reason.) And when trying to mark items as wrong, it wouldn't let me select more than 1.

The app said to call the store. I did. I was met with 1 rude woman who's response to "Hi, I just recieved my Uber eats order and it's not quite right and wondering who I would need to talk to" (in a very kind voice i may add) said "WHAT'S WRONG WITH IT?" in a loud, crass, and very sarcastic tone. It legitimately caught me completely off guard that anyone would respond in such a hateful tone for no reason. The next woman i spoke with...Angie...April...idk something with a A i think...maybe? Idk man, she sounded like a Karen. Anyway, I'm not sure, maybe the current manager on duty?-- we'll she said there wasn't anything she could do. She said I could come down and have it re-made. 🤨 I explained to her that I was here, in a hotel, without a vehicle, as a Helene survivor who lost everything. She said well, I'm not sure what I can do for you then. I can take your name down and have it re-made for you when you're able to make it here. (Seriously? I literally just told you I was here without a vehicle, in a hotel, which is why I ordered this on Uber eats and didn't come down there to begin with. 🙄)...just...wow.

Then she said the GM would call me when they got there. Yeah...after the absolutely disgusting food I was given, the rude and inept customer service, and the dangerous allergen in my food that wasn't meant to be on this to begin with (really, BBQ under my gravy I have a photo of and you tell me you don't do that?) I highly doubt I'll actually recieve a call. But I need a full refund. And not just for the missing sauces which was the only item I was allowed to select in the app. This is just insane. Y'all have to do better. Cause this? This was NOT okay. Not at all. I'll be filing a charge back. And I'll update IF the GM calls me in the morning. But I'm not holding my breath. I mean I am, but because it smells terrible in here. Kinda like a cheap burnt chicken patty with BBQ on it...weird. 😐 SMH...Thanks for nothing...but a stab with my epi-pen.

Oh and ps: Before anyone claims the delievery driver. It wasn't his fault. The bag was still perfectly sealed and stapled closed with the original receipt. He was extremely quick in his delievery; (very quickly, straight from Dennys to here) far exceeding expectations; arriving 24 minutes before the estimate! He was incredibly respectful, really sweet and wanted to play with my golden Retriever. Which he did. It was super cute. He will be keeping the big tip that he deserves, as it was very well earned. This was 100% on Denny's. The food was unrecognizable, inedible or flat out missing. -- Seriously, Just don't even risk it. Stay far away from this establishment! Quality of food, cross contamination risk, and customer service is 0/5 stars, too bad google doesn't let you give zero stars or that's exactly what this joke of a place would be...

Let me start off with I love Denny's. There aren't any around me. So when I'm visiting an area with one, I always take advantage. This review comes after my 3rd visit to this location. My experience has been horrible each time. But this review is detailed about my most recent visit.

Pros: They have a double front door, to leave quickly.

Cons: One knows what who is doing what. 2 people seated us. Then one hostess stayed to take drink orders. But did not get the drinks. Told us our waiter would be right us. Something came to take our drink orders again, but someone else brought us our drinks. Then a waitress came to our table, without her checkbook. Said she'd be right back. (Never came back) The hostess then came back to our table and took our order. No shade here but I could not make out a gender, so their pronoun will be "they" "They" had no idea of the menu. So "they" just wrote what we said. We waited for over 20 minutes for our food to arrive. Mind you there were only 6 other tables seated, out ove a 50 or so table diner. Ok so we have food now. I ordered a grand slamwhich, and hash browns, with cheese. What I got was a sandwich that could have been used as a sanding block. Sanding blocks are actually softer. It cut up my mouth in multiple places, including inside, and the corners of my mouth. I was literally wiping blood off my face. And the hash browns had a small pile of shredded cheese on it. Cold un-melted shredded cheese. The I think my actual waiter set it in front of me then looked at it and realized what I got and asked if I wanted my plate microwaved. I agreed and he took it to be re-heated. Now let's move into my girlfriends order. She ordered a grand slam. ( 2Eggs 2 bacon, 2 sausage a bread and 2 pancakes) She asked for her eggs to be over easy. Double bacon, instead of sausage and bacon. Toast, and hash browns instead of pancakes. She got, well over hard eggs 2 sausage, 2 bacon, toast, and 2 pancakes. No hash browns. While the waiter was reheating my breakfast she poked her eggs with the fork, no runny yoke. She then tried to spread the butter on her toast. It was cold and would not spread nor melt, because her toast was cold. She's handed me her sausage. Upon picking the sausage up she noticed how cold they were. She dropped them on my plate and it made a loud ting sound, like she dropped a chapstick on my plate. I grabbed one of the sausage links and tried to tear it open. Jerky tears better than that sausage did. The waiter returns with my breakfast and we inform the waiter of her breakfast issues. He heads back to the kitchen to get her some more bacon, have the eggs remade and get an order of hash browns. The hostess comes back with bacon, then later our again I think our waiter returns with the hash browns and our check. The check for two breakfast plates came out to $50 so we start reading the itemized list at which point we realize we were charged for all individual a la carte items. Including a second side of bacon and side of hash browns. While I continue eating my microwaved breakfast my girlfriend goes to the front counter to address the manager on all of this while she's away the waiter realizes that he charged us for hash browns and gave me a new check with that removed. All in all horrible experience for now the third time. Our meal was comped and I left my bloody napkin...

Denny’s is known for serving breakfast and dinner favorites 24/7. So you woke late and are wrestling with the idea of having a late morning breakfast, why not stop into this American classic food place for a Slam. Not a body slam, but one of their souvenir breakfast slams. My favorite is the Denny's Slamwich. scrambled eggs, sausage, bacon, ham and American cheese on artisan bread grilled with a maple spice spread. Served with hash browns. And did you know you can add loads of extras to the hash browns like jalapeños, onions, cheese, and more at no extra cost? If you want something special try these yummy slams: Berry-stuffed or original french toast slams, lumberjack slams, All-American slams, Super slams, burrito slams, and everyday value slams. Even Fit slams consisting of egg whites scrambled together with fresh spinach and grape tomatoes, plus turkey bacon strips, an English muffin and seasonal fruit. Now let's discuss why Denny's signature breakfast choices are so great. It's their fluffy and sooo tasty scrambled eggs. I mentioned it to Abbi, our friendly server and she agreed. "Much better than the iHop a few doors down", that's where her husband Brad works she quipped. Signature breakfasts include Country fried steak & eggs, T-bone steak & eggs, Santa Fe skillet, Moons over my Hammy, Southwestern Benny breakfast, and loads of cool omelette choices. There are many specialty pancake & crepes choices to go with their cinnamon, choconana, double berry, banana, and strawberry topped pancakes. Cinnamon Sugar Pancake Puppies with cream cheese icing are really good. For lunch and dinner go crazy with their choices of salads from mama's fried chicken, Let's cobb & prime rib, egg-cellent grilled chicken cobb, and salmon fillet topped. Let's also talk Pot Roast melt with tender slow-roasted beef, caramelized onions and sharp white cheddar on grilled artisan bread. BBQ bacon chicken sandwich. A Cali club turkey breast, ham, bacon, swiss cheese, fresh avocado, sun-dried tomato mayo, lettuce and tomato on toasted 7-grain bread. Spicy or sweet & smoky BLTs and a great selection of burgers like the bacon obsession burger, bacon avocado cheeseburger, Double cheeseburger, and popular Slamburger. All served with Denny's own wavy-cut french fries. Add a milk shake if you want. So remember, when in the Pigeon Forge area, stop in, any time of any day. Join their Rewards Club. Call ahead for delivery or pick-up... and if your hungry, meet...