Dollywood Parkway Building — Local services in Pigeon Forge

they were busy, but waaaaay slower than expected. ran out of plastic after standing in line forever. they actually did print me one season pass (my gold one so we could get in parking lot - appreciate that at least) after telling everybody they ran out of plastic. but absolutely would not print our other season pass. had to stand in line AGAIN in Dollywood to get it. left very frustrated - they should've planned better and kept more supplies on hand anticipating a busy...

Fast way to deal with your ticket purchases, upgrades and reservations. Three couples in line including us. Great clerks with helpful information and very nice personalities. Not sure why more people weren't there on line. However, we had to navigate and do lots of research to find this site. All phone lines were overrun with calls. I will say, it's FANTASTIC to see people coming out to enjoy God's...

This was the weakest point of the entire Dollywood visit. The park was great. All of the staff was very friendly (at the park). The older woman working the ticket booth was not friendly or in anyway pleasant. Hopefully this interaction was the exception. Maybe she was having a bad day. Had this been the only interaction with a Dollywood employee, it would have left a very negative impression...