Moe's Southwest Grill — Restaurant in Plains Township

I've had some really great service at Moe's, and even reached out to them to offer praise previously. Tonight was not representative of those prior great experiences. I ordered a vegetarian stack for myself, a chicken one for my husband, & a kids cheese quesadilla. Neither stack was correct when we got home, but I watched them being made (obviously) & they were correct then. That means they didnt pay attention when they put the items on the grill, and that means they also messed up the order for the poor fella behind me who likely went home with my vegetarian stack. And THAT means. . .I bit into MEAT when I went to eat my stack. Thanks for that. No judgement on those that choose to eat meat, but I don't. And that was freaking disgusting. The only items that were correct with our order were the kids cheese quesadilla & our sides of guac & queso (after I had to ask FOUR people for the sides, the first three of which did nothing). So, I had chips, queso, & guac for dinner at home because my meal was ruined. My husband's order had beef on it (he doesn't ever get beef), and jalapenos (not ordered, and not on his when I watched them make it), which also made his mostly inedible. $27 and I had to throw out my dinner & most of my husband's. I will not be back. Chipotle is right down the road, and who I'll be supporting next...

I just wanna say thank you for offering tofu. Plant based/vegetarian options seem to be extremely limiting around here, we’ll travel 2-3 hours just to eat at a good restaurant that has alternatives. Most of the time it ends up being New York, which has so much more creativity/culture when it comes to it’s food.

We ordered a bowl and nachos regular but with tofu. It was really good. I wanted more lol. I actually thought because of all the dairy it was gonna give us bubble guts but surprisingly, it didn’t upset our stomach at all. I’m writing this on the next day and my stomach feels fine. It may upset my stomach some other time because obviously too much of something is not good, but it was nice to order something that we’ve like to eat in the past, but now that we are more plant based, we can just order here without having to cook our favorite dishes, such as nachos or a bowl. Also need to give credit to DoorDash because that’s where we saw the options. Otherwise we would’ve never thought...

Today will be the LAST time I door dash from this restaurant. Good food or not. How do you mess up a bowl and queso? This is the second time in three weeks that my order was wrong. We own a business, and if we kept making mistakes for a customer we’d lose them. And I called and spoke to a manager, I’m assuming it was a kid or a younger person due to him laughing and not taking my call seriously, and it was completely obvious that this was not a big deal to him. But it’s a big deal to me, after working a ten hour day I just wanted to eat something I liked. And I just do not understand how this restaurant makes so many mistakes. Is there a quality check before it goes out? Because if there is, and if the job is taken seriously and not just a bunch of kids goofing off at work… people would get exactly what they ordered. You lost a customer. And I order from here ALOT. I would NOT recommend ordering takeout from here. It’s been wrong too many times for me to take the...