I gave D&B a chance to make my experience right. I contacted corporate, and now being ignored. Corporate wanted to refund me the money for the amount my family and I paid for a game card, but I declined and here’s why.

My fiancé, my 7 year old daughter and I went for a fun night out at Dave and Busters in Providence. We sat next to the game room so we could go back and forth from eating and playing games. We all ordered food. Played a few games and came back when the food was ready. We ate a little bit, then went back to play more games. After about a half hour of playing games, I went back to finish my meal that I took a few bites from. I don’t remember the exact meal that I ordered, but it was chicken with pasta. When I went back, my food was gone. Not the whole plate, just my food. I waited there and asked the waitress if she cleaned up my meal as they knew we were going to be back and forth. She was confused and said, “no. None of our staff cleaned it up.” I then told her I literally took a few bites and my meal is gone. She then explained that sometimes the homeless come in and hang around and maybe a homeless person took my meal. I was in shock. I have nothing against homeless people, but the thought of anyone grabbing and touching my food horrifies me. I also took a sip of my sprite when I went to go back and eat my food. The thought of someone possibly drinking from my cup is absolutely disgusting. I don’t even share drinks with friends. My fiancé and daughter had a full plate of food left and they didn’t eat it because of this scenario. We were there late and there was no where open to eat after we left. We left hungry. We spent a good amount of money and we literally all only took a few bites of our meal.

So I reached out to corporate, and like I mentioned earlier, they wanted to refund us for the 80$ game card we purchased. I declined because we spent a little under 100$ that night for food we didn’t get to eat. Our bill total was just short of 170$.

Our daughter loves arcade games, and we wanted to make D&B a weekly family fun night, but will never be back. The point of D&B is to eat and play, as we saw many families leave to play games and return just like we did. We asked staff if it was ok that we go back and forth from eating to playing games, and they said absolutely. If they had warned us that homeless people hang out there and advise us to eat and pack it up, we would have done that and not left hungry.

For anyone who is looking for a fun night out with your family, I advise you to not leave your food out and eat it all before playing games.