Chipotle Mexican Grill — Restaurant in Rolling Hills Estates

I travel for my job, so I've eaten Chipotle from South Florida, where my home is, to New York City and across the country to L.A. and everywhere in between. It's basically a comfort food for me. I chose Chipotle for the quality above everything else but also the value and consistency. With that being said, without exaggerating this had to be the lowest quality meal that I've ever had from Chipotle. I personally ordered a steak bowl, it's my order 80% of the time and consistency across all Chipotle locations has me so that I can taste of they put the wrong salsa on my bowl. This bowl tasted a bit off from the first bite. The steak was like rubber when it is always tender, as if it was microwaved. And I found the heal from the head of romaine lettuce in my bowl as well. I feel like I almost should have known something wasn't normal when I arrived at the restaurant at 830, 1 1/2 hours before they were scheduled to close at 10, and all of the dishes on the line were empty and stacked 4 feet high on the line like they were closed, pulling the ingredients out of storage containers but I thought that they were restocking everything and ordered from the app. My guest who always finishes a full burrito did not eat more than half. That's too bad because now I'll be second guessing ordering Chipotle as often as I do. All I expect is what I'm ordering, nothing more, nothing less. Chipotle was one of the few places that I could count on for quality. I review lots of restaurants in my travels and am in the top 5% of reviewers for restaurants on Google in the world and absolutely give credit whenever it is due and that is the majority of the time, but also call it out when things are...

Customer service SUUCCKKKSSS!!! Worse restaurant I've been to. To begin with, there's only 1 person on the food line during lunch time 1Pm, I saw a guy which must have been management who decided to sit out on tables with a person he knows. He saw the king was getting busier with customers. There was about 6 people behind me. He made eye contact with me about 3 times but would look towards the kitchen. I saw about 4 people back there but nobody wanted to help. Until the guy saw line was getting busier he decides to call over ONE employee to help out. I get helped by her, asked for a bowl, and for my protein gives me the last scraps of the steak. I assumed she was going to get more because she turned around towards the counter. She stepped away and another employee helped and she asked what sauces I wanted, I told her that I assumed they'd put more steak on my bowl and she said "no that look like about a scoop" for the sake or arguing and be being hungry I said whatever just give me the other toppings. Then I go to pay the girl just tosses my reciept in the bag and doesn't say anything. Not even atleast a thank you. Really? GREAT customer service. No wonder this place has a 3.9 ⭐ rating... Should've looked at it before...

I went there last night with a friend at 8:30 pm. They close at 10 pm. They still had an hour and a half before closing. There was no fresh food and the employees didn’t seem to want to make an effort to make any more beans, guac, veggies, or brown rice. The rice was gross and hard, I got the rest of the black beans (which wasn’t much at all), half a spoon of watered down pico, no guac, barely any veggies, a couple pieces of lettuce, and they were stingy with the steak. I spent $15 on a bowl that I didn’t even want to eat. The crazy part is so many other people came in after us and they had to leave because nobody would make fresh food. Every other Chipotle I’ve been to has been great about this type of thing but I always have problems with this one. One of the worst experiences I’ve had at Chipotle and by far the worst bowl I’ve ever eaten at the chain. This is a pretty bad location if you ask me. I would just make the trip to go to the Del Amo Chipotle because I always have a good...