Noah's NY Bagels — Restaurant in Sacramento

I usually frequent this location for large office orders or for personal single item orders. They occasionally miss custom items in my order but it's understandable on a 8+ item order. I get the same sandwich regardless every time - bacon, turkey, Swiss. One of their signature sandwiches. The last few times I've gone have been sub-par. This location has a few (2) good employees but the rest seem either not well trained or unable to use common sense when building a basic sandwich.

Today really upset me because I ordered one (1) item - my regular turkey, bacon, Swiss to-go (to bring back to work) with extra spread that already comes on the sandwich. The girl handed me a sandwich with extra spread (great!) but nothing else on it other than what's in the title.. SO I paid for a sandwich with tomato and lettuce - that I crave on a daily basis - and got a roll with meat and cheese on it.

They were busy which I understand (this is why they didn't answer when I called) but this is a sandwich that is on the menu -- a common one -- that has been there for years. Last time I visited the same girl took my order (this time she made it) and didn't even realize it was on the menu.. Their menu is not big.

There is either a serious lack of training with their ever changing staff or they don't care who they're hiring and keeping on. I'm definitely switching to the new Broadway location when it finally opens, this...

Let me start by saying my Asiago bagel with garden veggie schmear was great! Now, the experience not so much. Part of that was my fault. I have a bad hip so the walk from the Sheraton Hotel at 12th St was a hike for me. I arrived at the shop and realized I didn’t have a mask with me. I stepped just inside the door and waited until one of the guys behind the counter noticed me. Instead of saying “hello, can I help you” he said “you need to wear a mask in here”. I said that yes I knew that but that I had just walked down from the hotel and did he perhaps have a mask I could use. That was a “no”. Not a “I’m sorry, let me take your order outside and I will bring it to you” (there were two other customers in the store and at least three employees).

I turned around and left and noticed a police car just around the corner. I approached the officer and asked if perhaps he had a mask. He was very apologetic and said that he was sorry he did not. So as I was about to leave for my painful walk back to the hotel this young man that I had seen in the bagel shop approached me to say he had extras in his car and he would be happy to give me one!

Sometimes just a little help goes a long way. The young man with the car is...

I had an incredibly disappointing and frustrating experience at Noah's Bagels on August 17th. I was served an item containing pork, which I’ve never eaten in my life due to my religious and cultural beliefs. I haven't eaten meat in five years, though I do occasionally eat fish. After taking a bite, thinking it was my correct order, I realized the error. When I pointed out the error, instead of showing any compassion, the staff—particularly Aaron and Day and the rest of the staff on the floor—ganged up on me and treated me as if I was the problem. One even falsely claimed I tossed the food, and I did not you can pull up the camera footage at 9:45am -10:15am Their complete lack of sensitivity to dietary restrictions in a diverse community like ours is shocking. Liam was the only staff member who treated me with kindness, but even then, I was made to feel as if I was to blame for their mistake. This type of dismissive, disrespectful treatment is unacceptable and disheartening, especially for a company that serves such a wide range of customers with varied dietary needs. I expected much better from...