Poplar Street Pub — Restaurant in Salt Lake City

I really want to like this place, because the actual bar itself and its set up is really cool. The food is top tier, their vegan burger is AMAZING.

But the service almost every time I’ve been there has been AWFUL. The first time I went my friend was kind of being a Karen, and as a fellow bartender I was super apologetic to the bartender the entire time, kept apologizing and wrote on my tab how sorry I was and gave a 50% tip cash because I felt SO bad and they were doing their best to accommodate the situation. I don’t know if because of this experience they’ve just treated me badly since (only been like 3 times) but I’ve had different bartenders every single time since so I’m not sure why they seem so upset with me? They’ve all seemed really upset whenever I order drinks and just blatantly rude.

Tonight I went in, and got a couple drinks on my partners tab. We played three games of pool and just after last call, literally like two minutes, we had a worker (a person with a grey ponytail) came out to our pool table and yelled, “you guys are the only ones left here, so let’s close it up.” And i understand the frustration, but we weren’t even playing anymore, just finishing our almost done beers. And like I said, I’m a fellow bartender, I would NEVER say that to a customer, especially right after last call. I mean.. we’re tipping you out and you would be there maybe an extra 15 minutes max. anyways we immediately finished our drinks then went to close out. and when my partner went to close out the bartenders were obviously talking about us, then (a person with heart shaped glasses) said, “is your girlfriend the one that’s… emo?” And gestured to their eyes to mimic my eyeliner, and the other bartender and they laughed with each other about it. Which really made me sad because I have always been super respectful and nice to everyone here :/ I even joked with the bartender who made that comment about me, before that happened. Maybe it wasn’t meant in a mean intent, but at the very least, wait until I’m out of the bar to make rude comments about my appearance and is in general. :/

Honestly after tonight, I sadly would never recommend this place to anyone even with how cool I feel this place could be. Don’t know if I’ve just happened to go in on bad nights almost every single time I’ve been there… but it’s not okay to treat other people that way in general. We all have bad days especially in the service industry, but this night...

Consumer beware. If you open a tab please be sure to check your receipt so that the staff does not rip you off when it comes time to leave. I went out with two friends on 12/16/16 and had a great time. We were probably there for 3 hours. The waitress was mediocre. We had to keep flagging her down to get anything. We wanted to go outside for some air. Before we got to the door the waitress came running at us and told us we needed to leave a card with her. Understandable, however this would not have bothered me so much had she placed a better emphasis on customer service. She ignored us for the rest of the night. She wouldn't get us water. When the bill came we asked her to split three ways. She said she could not reverse the changes because the card had already been ran. Ok fine. I paid, gave her a decent tip and we left.

Two days later I reviewed my receipt. For a tab of three people and a $57 tab, our waitress had added a pre calculated tip of 18% which amounted to be about $67. Had I been paying attention in my drunken state I would not have given her an extra 18% tip against the amount which already included a gratuity. I called and spoke with a manager on 12/18/16. She took my information and informed me it was not standard to add a gratuity onto the bill unless you are with a large party. A party of three surely does not constitue a large party and not to mention a $57 tab. The manager informed me her general manager "Josh" would contact me to straighten things out. It is now 12/27/16 and I have yet to receive a call. The money does not bother me, it is the lack of integrity with the staff at this place. If you can run a business and employ a staff that takes advantage of people who are inebriated, no thank you. I will not be back, ever. And I will be sure to let others know of this establishments...

I always have a great time and have great service but tonight was terrible. The older waitress was taking our orders and she seem already upset. She was being short with us. Most of the people in my table work for tips so we know to be nice because it's hard working for tips. But she was very short with us even cutting my friend off when she asked him if he needs anything else, he said no that's it, she told him good because I have to leave and left before he could finish. Because of that my friend didn't leave a good tip but still left a tip. She comes back and tells us in a very adamant way, " I appreciate you guys coming in but I only make 2.50 an hour." Closed all of our tabs even though some of my table just came in and they only got one drink. Like we get the frustration living off tips but that was very on called for. She then gets another waitress with black hair to pick up our card and I guess they talked because she was very rude. She was very aggressive. I know she was looking out for her co worker but it's not professional the way she acted towards us. My friends card declined and she comes back and throws it at the table and he is one of the ones that just came in before they closed our tabs. She takes his card and when she came back, she puts the card away from him at the end of the table. They were letting us know that we are not welcomed without telling us. We still left tips, not good ones but we still left something. I don't want these people to get fired or anything bad but I don't want this to happen to anyone one else. If she had a bad day, I get it I have been there too but it's not great when you take out on customers and get more upset when they don't tip well. There's a reason why...