Red Rock Brewing - Downtown Salt Lake City

Extremely disappointed in the customer service. We arrived on a Sunday evening with a party of eleven. But this is downtown Salt Lake City, which for it's high religious population, many restaurants are empty on a Sunday night. So we weren't worried about getting a table for eleven people. And as you can see from the photos, there were many many many empty tables.

So imagine our surprise when they lead us to be seated, that they wanted to break our party apart among two tables. They couldn't put two tables together to accommodate a large group. And when we asked the server, he actually tried to convince us that breaking the party among two tables would be better for the group. He kept trying to justify splitting the group, even though he could plainly see that we were all unhappy.

It's not rocket science. The guy actually had to go get the manager and get "official" permission to combine two tables. Why does it have to be so difficult. Red Rock made a spectacle of their incompetence.

Now Red Rock would like to have you believe that since they eventually got our party seated that everything is all right. But when a group comes in, stating that their a party of 11, and then you make them wait for the entire party to arrive ... you don't draw out the situation by then trying to break up the group. We stated upfront that we were a large party. Red Rock's response was to make us wait (which is perfectly fine) and then proceed to break our group apart. NOT FINE!!!

Even if the food is amazing, what do you think our group is going to remember? People go to restaurants to be in the company of their friends and enjoy a meal "together". Not to have their party divided and make this process so hard.

Now the manager has called me a chicken for posting this review. He thinks I'm a chicken that I wrote it when I was still seated at the restaurant. He said that I'm a chicken that I didn't bring my problem to him. Why do I need to confront him? I was the one that confronted the server? Am I expected to confront everyone during this situation? So rather than put the blame on his own employees and their his restaurant's poor practices, it's safer for him to divert the blame to a customer. GOOD CALL, RED ROCK. That's a really sure way to recognize and deal with your problems.

Congratulations Red Rock. You really understand what the dining experience is about.