Great American Cookies — Restaurant in San Antonio

I placed my cookie cake order online 2 days in advance because I wanted their largest pan size. They called 17 minutes before it was scheduled to be ready stating they would need to delay the order an hour later because it would take some time to bake.

They did give me a heads up over the phone that the kiosk location for order pick up is different than the one indicated here on Google maps which I appreciated.

The handwriting on this is unacceptable. I wish I had asked them to re-do it with just a border but I was already rushing due to the initial delay.

Even if the writing wasn’t particularly pretty the words spacing should be somewhat planned. If it was too many words, or their decorator was out, I wish they would have told me. I could have modified my order and been slightly disappointed but not have an actually unprofessional product for...

Placed an online order for 12 cookies to be delivered. I only received 4. I paid almost $40 for my order. When I called the store, first the employee said the prices were raised and not reflected online. When I told her it was ridiculous that I paid almost $10 per cookie since I only received 4, she then stated that she only made and sent 4 because the order printed out hard for her to read. I said I understand that but I need refunded for the 8 I paid for and didn’t receive. I was told I had to speak with the manager who was not in at the time and that she would call me the next day. I did not receive a call so I have been calling and now they ask who they are speaking with and then keep saying she is not in. Completely unacceptable and unprofessional. Do not place an online order for delivery because you will be charged and cheated out...

Their cookies are normally fresh and they are normally friendly. Last time there was a wait but the mall’s AC was out and I don’t blame them for moving slow in that heat! However, I used to be an asst. manager at one of these and the display is pretty messed up. If you only have a small tray to put the brownies out, don’t put all the brownies on them and have them hanging over the edge, it looks really bad. Also because all your brownie trays were packed and put out in one big block, I imagine people didn’t think they were good. Try spacing them apart by putting only a few on one tray (giving the illusion that people have purchased some without making it look empty at all! Our location did three by two or two by one depending on the tray size; really pretty/organized set up for brownies) just a...